Spotlessly clean and lovely staff

Yes everything was great

Couldnt fault it. Last minute ‘get away’ booking as a solo traveller. Room lovely and spotless. Every single staff member warm and friendly. Best hot chocolate i think ive ever had! Pool and sauna an added bonus.

The only issue we had was our room was right by the main entrance and it was so loud of a morning and night, people smoking and chatting right outside the window, Room 1. Loved everything else, just a shame we had that room.

The hotel was beautiful and all the wonderful festive decorations made it feel very special. Bar staff were wonderful. I loved sipping my gin by the warm crackling fire place. The breakfast room was wonderful with lovely views of the snowy mountain tops. Great selection available for breakfast. My Eggs Royal were lovely, thank you for our amazing stay! We were well looked after. Mrs & Mr I. A. Gallaghers x

What an amazing hotel. Luxurious and welcoming.. Staff are superb!

Staffs are pleasant & helpful

Lovely clean room , great location and beautiful hotel

Hotel overall very nice. Staff very friendly and helpful. We went with our dog, and were made to feel very welcome.

The hotel is in s great position walking distance between Windermere and Bownes. The staff were very helpful except for the chef who could not accommodate us on a fee simple requests

Nice quiet location. Good breakfast

Very friendly and helpful staff though some confusion over breakfast time and dinner booking. Has a pool and spa which is unusual.

Room was luxurious and the staff couldn't be more accommodating. Had a lovely stay highly recommend, faultless stay

We stayed at hotel for 2nights. We were put in a pet friendly room which I specifically emailed about before arrival. As soon as you opened the door you could smell a dog smell in the room (not nice). Spoke with reception advised no rooms of same costing and could move next day. As this was a “late booking” that’s only room they could give us. I checked online for that particular night and both hotels own site and other partner sites showed availability for that day in same room. Moved rooms following day to costing of £10 as chose better room. Beds very comfortable. Room clean and tidy. Does get warm at night even with radiators off. 1 issue no toilet brush in bathroom. Pool was ok, sauna fine not much seating but had it to ourselves. Breakfast - hash brown well over cooked, Cumberland sausage wasn’t like one we’ve had before and was tasteless. The fried egg was VERY fried on one side. Black pudding not great. Would’ve preferred maple syrup in separate jug so you could put own amount on rather than it put on for you, bacon wasn’t great either. Had to ask how breakfast worked as this wasn’t explained. Staff at breakfast time very pleasant and attentive although took wee while to be seated and noticed a lot of tables not cleared when people had left. Aesthetically the hotel is very nice as lounges decorated well. There is a steepish hill to the hotel however good for transport as bus stop at very bottom of main road and you can walk to either village.

Excellent location. The decor was lovely throughout the hotel. Staff were very friendly and attentive. Views were great from lounges and dining rooms. Pool although small was a pleasant bonus.

The hotel was very close to Windermere lake and very central to see the whole of the Lake District, which was my plan. The staff, especially the breakfast staff, were so friendly and helpful and nothing was too much trouble. The hotel doesnt have a lift which was a shame and my room was up 2 flights of stairs which was difficult for me as i have bad knees. Parking was good though the spaces in additional parking are a bit tricky to manoeuvre, but possible. The breakfast was superb, i liked that it is brought to your table so there's limited waste too. You only order what you want. My room was very clean.

Lovely restful stay. Excellent staff, very helpful and friendly. Room was small but comfortable

Attentive service, very comfortable room. Excellent evening meal with beautiful views and a good breakfast included in the price. Only two rooms able to book pool and sauna at the same time so we almost had it to ourselves which was great

Nice hotel but but service is inflexible, often slow and too many rules. Food is average with some portions small. Staff often disorganised and chaotic processes leading to slow and poor service. Could not check even at check in time. Constant staff moaning of being busy or short staffed. Bed very comfortable but issues with shower pressure and drainage. Overall prob not worth the price.

Staff are very polite and helpful. Nice breakfast. Quiet environment.