Rating & Review Keseluruhan Kawilal Hotel

I would not have been able to afford staying at a place like this in the US or Europe. Just amazing amenities and attention to detail all around

We liked that it was clean and very friendly staff. We didn’t like the noise, not noise resistance room and the worst no AC!! It was hot and humid inside!

The service staff from the restaurant, as well as the st Teresita staff was amazing except for the reception at the hotel and the scheduling staff, Vanessa did a horrible job to make my service schedule and made everyone in the property to remake the schedule and had to stay on a longer hours to accommodate me and my mother so we could have the services as should. Also please make sure to have it offer a different menus of prices for Third party vendors such as booking with Expedia so there are no misunderstanding or False advertising and overcharges at the counter as it happen to me so the client can have a better way to organize and have the correct budget without surprises! Thank you

Very satisfactory and looking forward to coming back.. excellent treatment.

Keep up the good work.

Everything was great!

Good people, good service

Fue una experiencia malísima, habitación lleno de zancudos. cama también todo húmedo. Nos decimimos salir 8pm

Un bonito lugar para relajarse. Buena comida y servicios de spa

Spa and nature all in one

Habiamos pedido de cenar antes de las 8, para las 10 preguntamos que qué era lo que estaba pasando con la cena... a lo que contestaron que nunca se hizo la orden y que no podian hacer nada por nosotras, y asi nos quedamos sin cenar :(

El hotel es lindo y pequeño, ideal para ir en pareja. Se encuentra en medio de Amatitlán, el día que nos quedamos había fiesta en la calle de enfrente y se escuchó la música hasta el amanecer.

The hotel was nice only downside they didnt have much for us to eat, we are plant based. Besides that everyone was nice and the service was good. I liked the hot springs pool and my chiro massage was nice at the spa.

My friend chose this hotel specifically for the thermal spa at Santa Teresita. It directs you to kawilal but everything is additional and added on. My friend didn’t read the previous reviews either or else we would’ve avoided this at all costs. Restaurant options weren’t great. The hotel is in the middle of a toxic industrial area that looks like a slum. There is NO air conditioning in the room and the room is super humid. The road noise is deafening and noise from the town is deafening. The website says services in English and Spanish - they’re only in Spanish. This was frustrating because I don’t get paid to be a translator and I don’t want to have to act as a go between. There’s no information about services or where. The maps are confusing. One positive thing is the room was clean but whatever they use to clean the floor causes a film that I almost slid and fell on three times. Even more dangerous when getting out of the shower. The restaurant staff was nice. ZERO communication that while breakfast is included YOU HAVE TO PAY FOR DRINKS WITH YOUR BREAKFAST. Why not be upfront about this? Positive note, I asked for express laundry service and it came back quick for a good price. I’ll never stay here again. We opted to lose the night stay and drive back to antigua in traffic to spend the evening there where it was much quieter and comfortable…

En general una excelente experiencia. Siempre es una gran opción para descansar, cerca de la ciudad. Habitaciones preciosas, amplias y limpias. Los recomendamos ;)

El lugar es precioso, habitaciones espaciosas y limpias en un ambiente rodeado de naturaleza para poder desconectarse de la rutina y cotidianidad, obteniendo un tiempo de relax.

Super comfortable. Staff was very friendly. Great food.

The hotel is located in a beautiful area, ringed by mountains. The landscaping they did was beautfiul. Our room was large and lovely with a private balcony to enjoy the views. The restaurant provided lots of space between guests so felt COVID-safe. Had wonderfu massages. Would highly recommend.

Una experiencia casi tan grata como hace 2 meses cuando visité el lugar por primera vez. Comida y servicio en el área de restaurante, de lo mejor. Limpieza y estado general de las instalaciones, muy bien. A diferencia de nuestra estadía anterior, parte del personal de recepción (lobby) y la Gerente de turno, dejaron de lado la calidad en la atención al cliente, son poco amables y poco atentas, algunas ni contestan las inquietudes o lo hacen de mala gana. Vi a algunos huéspedes molestos al realizar el check out, ojalá corrijan este tipo de acciones.

Hotel room and all the property very clean, very professional and friendly staff, their food menu is good for a person that stays for one or two days the food is delicious but there is no much variety in the menu if you stay for more than 2 days in the hotel. I will recommend this place i will come back soon, the Sauna and massage are excellent.