Excellent

Improve on customer service

None

El hotel es esta biwn ubicado, limpio y comodo. Pero continua en construcción lo que no dice en la aplicación, tampoco hay estacionamiento y el de los alrededores es $30 por noche

Great place and staff

Room was clean and comfortable, breakfast was disappointing.

This is my fourth stay at Hyatt Place. The hotel is in a great location in DC. The hotel is within walking distance of the Convention Center, the Metro and restaurants. The rooms are spacious and clean with good amenities. One of the reasons I keep returning is the staff, especially Guillermo. The staff provides great customer service. I highly recommend this hotel.

Not the most

The rooms were clean, Breakfast great, staff was very polite. Overall I enjoyed my stay.

Great location for dining options. You can walk from the hotel

Clean staff business friendly

The hotel was average. Breakfast wasn't the best, the coffee urn was usually empty and when pointed out to employees, they were "meh, we'll brew another one". Stopped refilling food about an hour before breakfast stopped, meaning those who came later had very limited choices. The bath gel in the shower had been refilled with conditioner, so had to use the bar of soap from the sink when showering. Witnessed an irate guest complaining to the on-duty manager about her getting into the shower and then finding out that the bath gel and shampoo containers were both empty. Instead of "I'm sorry, we'll take care of that immediately, can I offer you a coupon for a free drink at the bar", his response was "I'm not responsible for that" which infuriated her to the point that she checked out and said she was going to a different hotel. We should have paid a bit more and gone to a Marriott-branded property. Sometimes you get what you pay for.

Room was nice. Hotel was nice. Valet was a mess. Front staff wasn’t very helpful. Couldn’t find carts for our luggage. Water in our room was cold. Went to the front desk, who said they would send someone up but no one ever came. We had to take cold showers.

I totally enjoyed my stay at Hyatt House (DC Convention Center). Rooms, Service, Breakfast ... Everything was on the spot. Highly Recommended and definitely a place to return when back on DC.

My teenager and I stayed 7 days beginning on October 2nd. While some property renovations were underway, the staff was incredibly accommodating, and we hardly noticed a thing. There was no extra noise. The price, compared to nearby accommodations, was exceptional and was well worth the inconvenience of workers in the elevator or lobby twice. The nearby grocery store reduced our meal and snack budget on the trip, which was an unexpected bonus. Although the reception desk was always busy, the staff's kindness and competence made the experience worth waiting. Breakfast was always tidy and well-organized. We had no issues with theft or safety. Our suggestions will be emailed directly to management rather than shared publicly. Thank you very much.

Had to be walked to our room no room cards for more than 24hrs

Great Front Desk Customer Service.

Staff was great at check In. Had an allergy issue that they resolved for us quickly. Really nice people. Bartender was awesome and friendly. The breakfast was only thing that was not great. The staff I just can't enough great things about.

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The staff was fast and friendly!