Large comfortable room and good bathroom. Staff professional but friendly. Excellent hotel will return.

Problem with staff taking drinks orders and paying attention to customer. Spa over booked and cost to use. Overall hotel is a good stay but is a bit out of the way from Liverpool City Centre.

Usually first class service but this time it was lack lustre for someone who stays there often. Poor customer service from staff who did not even attempt to take our drinks order and then the Spa was over booked and you had to pay to use the facilities. Would definitely look for an alternative venue next time, note to management guests should not be charged .. period.

Lovely big rooms and very comfortable bed . Breakfast was ine of the best in any hotel I have stayed at

We stayed 1 night and wished we had booked to sray longer. The rooms

The hotel was cold, the bar and restaurant downstairs were cold and so was my room, also not helped that my air-con worked the first night I stayed and then failed on the second night. It is an okay hotel, however could be much better with a little help.

Pillows were a tad uncomfortable but the Hotel was fantastic. Our room was huge and very comfortable indeed. Excellent staff. Will definitely stay again next time we are in Liverpool. (Everton were playing on the Tuesday night, ALL the roads were closed and it was difficult to get back to the hotel after a day out at Albert Dock)

Beautiful hotel and the rooms were massive. My only complaint was that hotel guests have to pay £20 to use the swimming pool as it includes the whole spa experience, I just wanted a 20 minute swim before breakfast so wasn't prepared to pay £20

Just fabulous as usual. Lovely Sunday lunch in the restaurant. Met up with family members for lunch and have made plans to come back for afternoon tea sometime in the future. The room was brilliant and breakfast was just fabulous .

👍

Fabulous Hotel Massive Rooms Friendly Staff Highly Recommend

Fabulous hotel - we booked several rooms for family to celebrate my partners 70th !! Everything was perfect !!

Big room, sports on TV, great building

Room was huge and hotel exceptional, not cheap but worth it

Room was amazing. All staff were amazing. Hotel and spa staff were excellent. Will be going back for longer next time

Loved the hotel. Beautifully done and brilliant staff. The rooms are very spacious and comfortable. The food in the restaurant was very good. Would have liked to give 5 star however there were a couple of issued. Firstly the bar area was cold. People sitting having a drink with coats on. We decided only to have one then retire. I dont like cold. It was mostly caused by poeple waiting in the large entrance causing the main doors to remain open. The second was the thermal spa. This was an expensive extra cost which had to be booked. Unfortunately although the spa was fantastic there was not enough beds considering it was appointment led. There were no hooks for towels and robes for the people who had no bed. Also as it is on time slot basis, several people leave at the sam time. There are only two showers and one toilet in each changing room leading to long waits.

Amazing hotels and stay at this hotel - I stay away a huge amount and this is one of the top hotels I’ve ever stayed in Highly recommended!

The room was very comfortable and very clean, breakfast was great and location was also good with enough parking space.

Lovely hotel. Large clean rooms with everything you need. Would definitely stay again and would recommend.

Great stay gorgeous room friendly staff