Customer services was the worst I have ever experienced. Constantly having to move luggage to lockers at own cost. No accommodation for single women putting them in dorm rooms with 5 men. Unsafe

El baño olía a pipi

pretty convenient location and central to downtown

The single room I had was comfy enough, but you could hear everything. As a solo female traveller, I didn’t feel comfortable with the surrounding area so it might not be ideal for someone needing a quieter or more secure-feeling environment.

Room is terribly dirty, no pillow provided

Beds were clean! And free breakfast?!!

The overly aggressive staff at this apparently exclusive club at 8:30 pm on a Tuesday refused me a room that I had prepaid simply because my passport was issued in the same city as they do business. The explanation given was “we are focusing on, and are only accepting internationals, and students.” Upon inquiring if it was indeed a private club, I was pointed towards the door and told law enforcement would be called if I did not leave. One is left to wonder: at 30 minutes before the desk normally stops taking check-ins, and most websites saying the property wasn’t anywhere near capacity, was there a tour bus expected shortly? Or was it a prejudicial policy based on a previous interaction I had with the management where I revealed I am on disability income? Prima Facie discrimination based on my lawful source of income would surely be a bad look… But… surely we can’t discriminate based solely on place of origin either. That would mean de facto that this service provider does not acknowledge the rights of the traditional peoples who’s un-ceded territory they operate on. Yeah… it was probably the tour bus… At this point, I can’t recommend you do or don’t stay at this exclusive international house of this single worst example of a human rights violation I’ve encountered during the worst housing crisis the City of Victoria has faced… ever. What I can recommend, however, is a that you simply don’t come to this city at all. There is no rich international culture here any more.

Perfect for a work trip! Lovely staff and facilities

The room was spotless, the staff and housekeeping were very friendly and respectful. Farin, Jane, Nazeem, and Yanik stood out as highly professional and I appreciated that very much. I enjoyed my stay just the way it was.

Great staff and very clean facilities. The only downside was the uncomfortable pillows (worst ones I've ever had actually) - they were very hard and thick, and I just slept with my head directly on the mattress instead. It would be good if the hostel considered changing them out in the future.

Really love the night shift gal at the desk! She made my stay! For a hostile this is a really nice place, my only complaints are the beds are very uncomfortable and there’s no milk for tea or coffee in the morning.

They I believe change the room it looks similar to shown one but not exact I believe. I haven’t try their food because not able to find anyone taking order and tea service is bad too. Overall because of hotel stay my trip goes average .

The room was not meant for human stay. The room 14 at this hostel was disgusting Smelled like it has not been cleaned in years? Potatoea and other food were left on the floor. No ventilation and I felt like puking the entire night due to the horrendous smell. I could complain to health canada abd this is wrong my furst stay with Hotelscom is the worst experience

Hygeine is an issue, especially in the common areas. The lack of an elevator is also a problem.

Terrible situation

Great lace for 1 nt stay... room was comfortable. Breakfast was decent. 1 Towel in room + soap / shampoo in bathroom would be great. FD lady during c/i and the other staff during c/o was very helpful.

Ok for cheap last minute overnight stay and friendly staff on arrival. The whole building stinks absolutely awful like toilets and stale piss. The bed in private room was very uncomfortable and flat hard pillow. You have to pay for towels and there’s no other way to dry your hands in bathroom without paying for a towel. Downstairs area and Kitchen and dining area is very dark. Free breakfast provided but no fresh milk for coffee - only powdered.

Dirty and stinky.

Such a great hostel. Best food and considerations for guests. Big lockers. Streets outside though there are homeless felt ok for me to wander any time of day or night.

Great value for a small room close to downtown. Super clean and well kept. The free breakfast was a very nice touch with yogurt, fruit, and eggs on top of the typical breads offered.