Rating & Review Keseluruhan Holiday Inn Express GLOUCESTER by IHG, an IHG Hotel

Food could be little better

Disappointed Stay – Not Up to Holiday Inn Express Standards We’ve stayed at several Holiday Inn Express locations during our trip, and this one in Gloucester, VA, was by far the most disappointing. The property is clearly older and in need of updating. Our room smelled strongly of pine cleaner—almost like sawdust—and the carpet was grimy underfoot. The bathroom was unusually small, even for a budget hotel. Breakfast was where things really fell apart. The staff member in charge was sitting in the dining area, wearing her kitchen hat, eating her own meal and chatting loudly with a friend, while several food stations were neglected. The juice machine had a layer of congealed juices under the cup holder. the coffee was lukewarm, and the pancake machine produced something closer to cardboard than food. Most items were unappealing or inedible. This experience left us questioning the consistency of the Holiday Inn Express brand. We’ll be checking out the Hampton Inn next door and likely staying there next time we’re in the area.

Hotel was close to where we needed to be, so we picked it. I was delighted by how clean and well maintained the facility was, and the great check-in. The room was clean and comfortable but seemed to be missing artwork (hooks on wall but no art) and maybe furniture (empty corner where I would expect to see a chair), and we had some problems working the AC from the thermostat. None of that really interfered with our enjoyment of our stay. Expect to be in the area again and would stay again with no hesitation.

Sunday we didn't have hot water so we couldn't take showers.

Because we were on the first floor near the exit door, I could hear people coming in and out all night . but the poor Customer Service was the room was never clean from Friday, June 27 through when we left Monday we were told they were short of staff when I saw the girls right next-door cleaning the room previous two hours the lock on the door was broken and I took pictures to that effect. The breakfast was decent. I was surprised no complaints there.

Room was dirty couldn't stay want refund

Ac did not work, ants in room, house keeping was like a kid did it! Beds not made, floors were not swept or cleaned, trash was not emptied towels and etc were not brought to room.

The staff was excellent. Michael was an excellent help look as mob oh re s

Staff was helpful and very friendly.

We were on the first floor. Our room felt extremely damp. I placed bath towels on the lvt floors so we would not slip. I saw there was a small dehumidifier in the corner that was not running, I opened the tank and it was full with water. I emptied it and turned it on. We had to run the air at an extremely low temperature to help keep the humidity down. I went to the front desk and told the older gentleman that was there about the humidity and dampness in my room, I requested more towels as we used them on the floors. He acknowledged what I had told him and gave me towels. When we came back from the wedding Saturday evening the beds were made, the damp towels used as rugs from the day before were still on the floor, and the dehumidifier had to be emptied, yet again, actually I had to empty the dehumidifier numerous time that evening. The sound of the machine was loud and because the air was running continuously it made for yet another uncomfortable night of sleep. Both my husband I woke with encrusted eyes and congestion Sunday morning, so we packed up at 7 and left. Today I'm still feeling the effects of this. Please see photos attached.

Everything was great except the toilet paper was running very low and it was hard to figure out how to put it on the dispenser.

Perfect location for dinning and shopping!

The entire property was without hot water both Saturday night 5/24 and 5/25. We were unable to take either a bath or a shower. We were left unsatisfied.

I was only there for 1 night came because of funeral. Check out on Saturday called Sunday because I noticed a pair of white sneakers I had just bought. Was forgot and nobody seems to know what happened to them. Live 3hrs away. Would have paid to had them mailed. I guess the housekeeper needed them more than me

The room was decent. However, the facility needs maintenance and repairs. The elevator does not consistently work and needs to adjusting at times to close the door. The service record was not listed in the elevator, so I’m not sure the last time it was checked. Also, the breakfast was not the best. Coffee was not available either of the mornings, and the food was inedible at times.

1. No hot water due to a plumbing problem. 2. No discount due to Expedia booking. 3. Breakfast offerings were not edible.

It is not what it used to be.

Stayed for the night for a funeral. Last minute booking Room was clean. Elevator stopped working. Easy checkout.

The room was very dirty. You could tell it hadnt been cleaned. Staff was amazing though. Even though for one night the room should be cleaned.

Close to many places to eat. Lots of history in old Gloucester.