Rating & Review Keseluruhan No 131

Beautiful spacious room and bathroom, tastefully decorated with all modern amenities.

Beautiful Room

Nice vintage-style room with all comfort. Nice outdoor restaurant.

Love staying here!

Beautiful stay with amazing staff and food set in the heart of Cheltenham

On arrival was upgraded from family room , slightly reluctantly but I pointed out I should get an upgrade. They agreed and showed me to my room and gave me key card. When I return a little later the card didn’t work and I could hear people in the room. Someone had turned up and requested the room and they gave it to them. So unprofessional. The appropriate thing to do would be to tell them the room had been given to another guest. But I guess ethics go out the window when money is involved.

Amazing comfortable beds! Beautiful room and property, very charming

This is a beautiful boutique hotel set in an excellent location in Cheltenham with a lovely restaurant and gin bar on site ! One of our favourite places in Cheltenham. Just disappointed that we were put in an attic eaves room which was quite small and difficult to get to with all our luggage . Given we’d booked a Deluxe room for 4 nights we had expected to be given over of the many charming rooms on the first floor overlooking the Promenade .

Was as good as the last time i stayed. The toiletries, and facilities are great, and the bed is extremely comfortable.

Beautiful hotel great food , loved the decor - just lovely we will be back !

This hotel is not very caring with the elderly or disabled. Young lad never offered to carry my 91 year old, disabled, partially sighted mum’s bag. At 9:40 in the evening we were advised that the bar was shut and we had to go to an outside bar, which was pretty impractical with my elderly mother. The alternative was to pay £5 to get someone to get us a drink from the bar. I have no idea why they couldn’t have seen the situation and simply offered to get us a drink (2 oranges juice and lemonades were all we were asking for) Then in the room the TV didn’t work. Someone tried to fix it for over an hour, but failed and in the end at 11pm I had to suggest they leave as mum was pretty tired by then At checkout no offer of compensation was offered other than a cup of coffee (I don’t even drink coffee) The whole stay was ruin and the staff don’t give a dam about you unless you are young fit and healthy.

Great location, Room was very spacious and comfortabled. Gin & Juice bar is lovely especially on a sunny day. Did not have any food during our stay.

Good stay. Room was small but clean and quirky in a good way. The draw back was there were a lot of narrow stairs which as we are in our sixties was a chore to climb. Staff took our suitcases up and down which was a big help.

I’ve stayed here before and I feel that it’s the best hotel in Cheltenham, lots of character and great bars and restaurants on site. The staff were extremely friendly and helpful, especially Valerie, who showed me round and offered me a choice of rooms.

Very comfortable and stylish

The staff are incredibly helpful, always on hand to answer any questions or offer any help. The hotel is just simply stunning inside and out. The location is absolutely perfect if you want to take a walk around town and there’s also the convenience of the restaurant and bars within the hotel too. Our stay was just perfect. We’ll definitely be back for longer this time. We would highly recommend to anyone thinking about booking!

Loved the decor and the high ceiling made the room very airy. Very comfortable bed and pillows. Highly recommend for comfort and position in town. Would stay again.

Met some friends in Cheltenham, decided for an improv stay over as it was going to be a late one. Booked online and 10 minutes got the key for the room. This has been the 4th tim in 12 mo ths we have stsyed at this hotel and it is our go to. Super friendly staff, easy parking, ce trally located and the hotel has an amazing bar! The rooms are always well maintained and nicely decorated.

Beautiful hotel, room was faultless - Beds comfy, products divine! Will be revisiting

Great one night stay. Very clean and full of character.