방 담당 직원들은 매우 친절합니다. 요청사항이 일부 변동되더라도 잘 도와주셔서 편하게 지냈습니다. 호텔 위치는 강가의 작은 폭포 바로 앞이라 창문을 모두 닫았는데도 폭포 소리가 방안에서 계속 들리는 점이 아쉬웠습니다. (조금 쌘 에어콘 바람 소리 정도 강도) 낮에는 방안 생활 소리 때문에 잘 안들리는 편이고, 잘 때 방이 조용해지면 좀 들리는편 (못잘정도로 시끄러운 정도는 아님) 강 건너편 고층 호텔에 비해 객실수가 적다보니, 온천장이 작아서 아쉬웠으나 온천 호텔로서 필요한 시설은 다 있었습니다. 약간 세세한 부분에서 카운터 분들의 처리방식 규칙이 깐깐해서 아쉽긴했습니다.

Yuki-san was so helpful! Even though she knows very little English, she still tries to give us gentle reminders about the food i.e. there's a small shell on the prawn.

What an amazing experience. After a 10 hour flight and a 3 hour train ride all I wanted was a soak in the onsen and a comfy night sleep. It delivered on that and more. It was close to the train station, easy check-in, friendly staff, and the onsen was completely empty; all to myself after all that travel. In the morning they served me a multi-course breakfast. It put American “free continental breakfast” to shame. Next time I’ll spend more than one night here.

This is by far the best hotel experience we've had in Japan. The Japanese style room was large and well appointed, with thick foam futons. The tatami was clean and in good condition. We also enjoyed the fully stocked minibar. Onsen facilities are clean and well managed. You can enjoy the sound of the nearby river as you bathe. The standout feature however is the food. It was fantastic throughout our stay, but on our last night we were given an increible sashimi banquet and waigu steak! Our servers Fifi-san and Yoko-san took very good care of us during our stay. Thank you for making it a wonderful experience. I would recommend Suimeisou to anybody looking for a Ryokan in Hakone.

Staff was very helpful. It was wonderful to experience Japanese culture.

Einmaliges Erlebnis in einer traditionellen Unterkunft. Alle sind sehr freundlich und überaus hilfsbereit. Das Zimmer ist schön, der Ausblick auf den Fluss wundervoll und das Onsen ganz besonders schön.

If u don't speak japanese, think twice

Lovely rooms, but the private onsen is the star! Food included was spectacular and the whole experience was lovely.

Really enjoyed my stay! Lots to do around the area and the room was clean!

Eat, shopping , walking were all very convenient

Great ryokan with comfortable tatami and lovely private onsen! You must get the kaiseki dinner and/or breakfast..worth the experience!

お食事のお世話をして頂いたスタッフさんが、とても親切でした。

Typischer Ryokan mit echt japanischem Essen. Kleines Onsen. Sehr nah am Bahnhof.

Ein wunderschönes Hotel mit toller Lage und Aussicht. Ich empfehle auf jeden Fall dort zu essen das Abendessen war köstlich genauso wie das Frühstück. Wenn man ein Zimmer mit Blick auf den Fluss hat kann man den auch bei geschlossenen Fenstern hören.

If you want to stay in a traditional ryokan in Hakone, this is the place to stay! We had our own private outdoor bath and there is a private onsen you can book on the top floor. The staff is very friendly and went above and beyond. It was my fiancé's birthday and they ordered a cake for him upon my request. When we go back to Hakone, we will definitely be staying here again.

The location of the ryokan in Hakone-yumoto is very good, within short walking distance from the station and bus terminal. Aids accessibility to key transport nodes to get around Hakone! Only had difficulty finding it at first as it is slightly behind the main shopping street. But in comparison with other ryokans Ive stayed at in Hakone (other areas), I thought the ryokan is less value for money in terms of the customer service at reception, room size and the small private outdoor bath I paid extra for. The facility also looks dated and has only one small lift. But the river view from room is gorgeous and therapeutic!

部屋の露天風呂に入っていると，タバコの匂いがして非常に不快でした。 スタッフの方にお伝えしたあとは改善されましたが初めてのクレームではない印象を受けました。2度と宿泊しないと思います。

Great service and views. Very tourist/English friendly.

スタッフの方の対応が非常に良かったです

The room is ok but dusty. We like the open air hot tub. It has nice view of the river. The breakfast was great. We also love its location. It is 5 minutes walk from Hakone-Yumoto train and bus station.