It was not ready at the time they stated it would be. We agreed to wait however, the girl took our credit card information and was going to call us when our room was ready, so we left and went to the concert. Upon coming back, we get our room and they ask for our credit card again, arguing with me that a lady did not get a copy earlier. The housekeepers were standing at the front desk complaining about all the women and their perfume being stinky. The desk clerk still refused to assist in figuring out about our credit card. We walk all the way to the other building and our key doesn’t work. We have to go back to have that fixed. We called the hotel and sent a message via third party app used and did not get a call back from the hotel about our credit card. We never received any communication about how poor our stay was and we’ve given them 2 months to reply.