Pictures don’t tell the real condition of property

I reserved this hotel for a spontaneous 2 night stay I booked day of & based off the reviews of other patrons & what they said about the extremely comfy beds w luxury bedding. When we arrived that evening, we were told we wouldn’t actually be staying at Le Zehra but at the next door property now managed by La Zehra (use to be Lula). So my stat rating is purely based off my experience w this surprise & the fact that these beds are literally the most basic cheap mattress w simply a sheet and thin bedding, doors do not seal shut so bugs got in at night, my boyfriend had to carry quite interesting bug out each morning that we’re hanging on the drapes that I can only assume had cctawledin through the crack of the sliding door because it didn’t seal as well as mosquitoes that would come in through the crack from the door not closing and sealing shut, even though locked so it was kind of scary falling asleep as I was thinking I would wake up with one on me after seeing what had called in the first morning. the fact that I booked purely off of a search for luxury bedding, comfortable bedding and to stay at La zebra and what is pictured. The staff is AMAZING and food great

Todo bien

I will say the room was lovely and the first receptionist to book me in was excellent. But it went downhill from there. The beach was inaccessible and that is why we were there. And there pool was on top of a building, difficult for me who has mobility issues. The pool was also in need of maintenance. We used it for our granddaughter but never saw anyone else use it. I was suppose to get a bottle of wine for my status on Expedia. I asked for it several times and never receive it. When we were leaving, I asked for it and the rude attitude front desk person objected until she said we had to wait 20 minutes to get it. The food prices were so high I felt I was being held hostage in having to eat at their restaurants. And the portions barely filled us up especially at breakfast. My daughter too had an issue of no air conditioning for a whole night and the administration handled the situation very poorly!

Beautiful hotel on the beach. Staffs were really nice and restaurant was amazing. One thing I enjoyed and was thoughtful, room came with beach bag, cover-up and botanical bug spray. Beds were also very comfortable.

La Zebra is a very nice place with a very good restaurant directly on the water. The staff is very friendly and helpful.

It’s a spectacular family friendly hotel in the heart of Tulum. Tulum doesn’t have big all inclusive resorts so the little extras at La Zebra make it special. A terrific restaurant over looking the water, a basic mini golf course on the roof kept my son entertained, a small pool to refresh in and multiple beach side bars with great waiter service made relaxing at the beach the best. Beautiful room with small plunge pool to unwind each afternoon. Finally in a quiet area but literally steps from Michelin restaurants, a special place that I highly recommend for couples and families.

Great place to stay, beachfront and very close walk to some great restaurants and shopping!! The shower was really great. The turndown service was a nice touch, left some tea and cookies.. :)

The hotel has a welcoming infrastructure in every way, the staff is very professional and they make the stay an unforgettable experience

La comida en general estaba bien. Pero el pulpo estaba sobre cocido

Love this Hotel. I booked five rooms for 10 girls to celebrate my birthday. The hotel was perfectly located on the beach. Beds were comfortable . It is in a great walkable area. Highly recommend.

We really loved La Zebra. The staff were amazing, restaurants very good too. Our room was comfortable, clean and well stocked with a view of the gulf. The pool was a disappointment being located on an upstairs level with few loungers, and sadly we were inundated with sargassum so swimming off the beach was disgusting.

Had a fantastic stay. Beach was great as was the food. Highly recommend.

Love the ocean view room. Very friend staff and clean room. Easy access to the beach and nearby stores.

Amazing staff, and clean rooms

Everything was very good! The hotel is beautiful and staff is very kind. Highly recommended for a relaxing holiday.

Food despite being very overpriced was exceptional, grounds were great but service was absolutely atrocious. Would not see myself going back.

We did not take anything from our bar but got accused (by Adriana) of having taken bottled water when checking out which we really did not appreciate. Also we got a room in the annex building which we did not understand we would get when booking the room. It was across the street away from the beach with no view at all. We had to pay to change room

It was a great stay with 2 kids, very kid friendly and amazing staff and service. That said, a few things could improve - 1) The restaurant is a little overpriced for the quality of the food but then again it’s Tulum so everything is overpriced 2) When booking, nothing was mentioned about the room being part of Luna (Sister property). Would have been nice to know that it was not near the beach. 3) There was a consistent sewage smell near the room which might have been sometime to do with the manual drainage but was a little annoying. Would recommend it to anyone travelling to Tulum with kids.

Attentive staff, beautiful beach, comfy rooms