Our sink was clogged, coffee not refilled, covers just pulled up on bed not properly made. And we left tip daily. Room it’s self was beautiful, location was perfect.

Nice room. Front steps are a bit of a hazard

Easy check-in. Very clean, beautiful and comfortable.

No service at the hôtel and tv not fonctionnel. I text for maintenance, I received a lot of answer but no service.

The location is excellent, and the room has a very nostalgic feeling. Everything was very clean. Although there wasn't anyone at the front desk, we never had a problem, and staff were always available by text.

Our stay was just great. I read about the self check out in advance, so I knew what to expect. When we got to the room the code I had gotten by email didn’t work, so I called the customer service number and they answered immediately, gave me the new code and problem solved so quick and they were always friendly. When I needed something I texted and they answered always fast, more than when you are in a hotel with front desk personnel. The room was clean and nice.

Clean room. Great location, close to restaurants, pubs etc.

Clean room and the victorian style aesthetic.

Super propre

The room lost power overnight after a circuit tripped. There was no heat, and an electric space heater was provided before our arrival, which likely contributed to the power outage. After the outage started, we were left in the cold. In addition, there was no hot water. After speaking with other guests in the same section of the building, it was clear that issues with heating and hot water were widespread and not isolated to our room. Compounding the situation, there was no staff on site; all communication was handled virtually via text. When we requested assistance for the power outage, we were informed that it would take hours before anyone could attend. We communicated at 6:30 AM the issue through the text and when we checked out of the room at 10:45 AM, the room was still with no power. Very bad experience overall.

Charming property located in the heart of of old Quebec ! Loved the quaint rooms with updated bathrooms. A good mix of old world charm and new

The hotel and rooms are stunning. However, the heater was broken in our room (during a night of -20 degrees celcius outside). We contacted the number provided, and we were told to simply turn on the heat using the nobs. After trying the nobs multiple times for about 2 hours, we contacted the staff again to let them know we still had no heat. They told us to look for a radiator on the property (which wasn't there) and that they would try to increase the internal heating. Nothing changed after that second conversation, and we essentially had to sleep in cold with all our clothes on. Quite disappointed in the lack of care or help for the customers. It's not acceptable to let us sleep in those conditions.

This location cannot be beat!

Even though this hotel is in a good location for experiencing Old Quebec City, I will unfortunately have to give them 1 star for their customer service alone. When I checked into the hotel I was informed that I should be leaving my snow boots by the front door in the community shoe cubby, as to not track snow/water onto the carpet and wood flooring. There was a code lock on the front door, so I thought that my shoes would be safe. Sadly, the morning we had to leave for the airport (around 3 am), they were not where I had left them less than 12 hours prior. I texted the hotel about the situation and they responded that morning that they would look into the security footage. After a day or two of me checking in for updates, I was informed that they didn't see any footage of anyone taking the shoes, so there was nothing they could do. When I asked them for some kind of compensation they doubled down, and then never responded to my last message stating that I would unfortunately have to leave a bad review. These were not cheap boots that were stolen, and because of this I had to wear my only other shoes to the airport (which were high heels), leaving my feet cold and uncomfortable. I will also add that the hotel is obviously very old, which isn't necessarily a bad thing, but prepare yourself for some older fixtures/appliances with some wear and tear. The walls are also extremely thin, so you can hear anyone in the hallway, on the staircase, and sometimes even on the floor above.

It was a nice stay

We stayed at Hôtel Le Clos Saint-Louis for five nights and overall had a pleasant stay, keeping in mind that this is a 3-star hotel. The location is excellent, situated inside the walls of Old Québec and within easy walking distance of restaurants, shops, and major attractions. This is a self check-in property with no staff on site. Access codes and room details are sent by text the day before arrival. While there is no on-site staff, responses to calls and texts were quick and helpful. We stayed in Room 18 on the main floor. Despite this, the room was quiet, clean, and quite spacious. It could benefit from a small table and chairs, as there is plenty of room for them. The main drawback was the view of the back parking lot for the duration of the stay. The in-room Nespresso machine was very loud and may be nearing the end of its life. The bathroom had a few issues: weak shower pressure, a non-functioning handheld wand, flickering light switches, and a bathroom fan that took several minutes to start. The main sitting room fireplace had no instructions posted. When we called to ask, we were told it was not operational, which did not appear to be accurate. A shared kitchen in the basement offers extra coffee pods, fridge, ice, toaster, microwave, and dishes. Housekeeping is provided every second day, and onsite parking is limited. A late check-out was available at an additional cost of $46. A small seasonal note: the Christmas tree was nicely done, but more decorating elsewhere

Super ubicado

No receptionist. Online check in was confusing and takes away from the experience. Cleaning crew do not dress professionally. They look like a bunch of homeless people who got in the hotel! There is no elevator for disabled people snd the stairs are very steep and narrow. No one to help with carrying luggage up to the 3rd or 4th floors. This hotel is not suitable for elderly people!

Hotel was very close to everything.

We've actually stayed once before at the Hotel Le Clos Saint-Louis in 2021. In fact, my now husband proposed to me in the room he had booked. It was charming and clean, with a brand new bathroom. This stay however was not at all the same. The room we had booked was run down and old, the dining set had a very dirty chair and crumbs all over the floor. The bathroom was old and run down. We really wanted to shower after the train and we opted not to because the shower bath combination did not look good. The room was also freezing. I had requested extra blankets because I know I get cold easily. They did not supply them and there was no one at the front desk at our arrival. We barely slept as it was so cold. This experience disappointed us, as we thought we could return here when we came back to Quebec City as a fond memory of our engagement. Unfortunately, we will not be returning based on the quality of our stay,