Rating & Review Keseluruhan Las Mercedes Hostal Residencial

Nous n’avons pas arrêté de prolonger notre séjour à Arequipa et dans cet hôtel très agréable, grande chambre, certaines avec balcon. Grande bâtisse coloniale à quelques pâtés de maison du centre historique. Le jardin est super agréable. Un des meilleurs petits déjeuners de nos 2 mois au Pérou (jus frais qui change quotidiennement, œufs, olive, céréales, pain). Mais le gros plus de cet hôtel c’est le personnel : tout le monde est d’une gentillesse incroyable Possibilité de garer sa voiture

Horrible. Las habitaciones sucias, llenas de telarañas y polvo. Las alfombras llenas de humedad. Entiendo que es una casa residencial colonial, pero deberían limpiar más! todo huele a humedad. No recomendable, tuve que cancelar mi reservación y buscar una nueva.

The service and care was beyond amazing and the courtyard is beautiful!

Que perduren para siempre alojamientos independientes y con historia como esté. Desde el segundo uno nos hicieron sentir como en casa. La ubicación es perfecta y más si viajan con vehículo propio como era nuestro caso, dispone de un jardín amplio e imponente. El personal es muy experimentado, educado, y servicial. Un lugar icónico y peculiar que nos llevamos en nuestros corazones.

Property staff went overboard to help us out with anything anytime.

To start the pros: the place is quaint and charming “looking.” Ya know when James Bond has to hide away in a crap hostel after the bad guys beat him? This looks like that crap hostel. The old man receptionists all wear red coats as if proud. Then: Room smelled of bathroom due to people putting in you know in the waste bin. Yes! That smell! Built up from numerous people! The room had not been aerated. The area was out of central area, and felt uncomfortable/not safe, with skate park kids hanging around. There was no hot water. I asked, and the old man said something about the mountains and patience and maybe 3 days. Was there not hot water heater and were they relying on volcanic thermal heating? Idk. Have no idea. No 3G,4G, LTE any cell service. WiFI didn’t work. I left angry because the place felt like a prison. I needed to book flights and hotels for my next leg of trip. I couldn’t. No internet! I put my keys on the front counter and told them this is not a hotel, and left. No one spoke English, and I couldn’t use google translate because no internet. I had to take my 50 lbs of luggage and haul for 1-2 kms to get any internet connection. I couldn’t even call in an Uber. Yeah. If you want to tolerate the smell of human waste, for the quaint charm, go right ahead. For me, basics are Wifi, hot water and sleep. It failed in all. If any of the 3, I wouldn’t be so harsh. I actually feel bad rating so badly. But it was absurd in 2022.

Todo bien

So interesting. Filled with antiques. Beautiful big wooden doors opening to Juliet balcony. Breakfast included. Nice fresh buns. Front desk went overboard for servicearranging taxis, selling big cold beer, 3:00am wake up call...Crisp clean sheets, ideal location, 2 blocks from central square.

Friendly, clean, just awesome. Accomodating staff.

The hotel was clean and comfortable, though the property is definitely older. The location was excellent. The staff didn’t speak much English speaking, but were extremely friendly and extremely helpful with everything. The grounds were beautiful! Breakfast was included and excellent! We had to leave early to catch a bus to Tacna and when we arrived for breakfast at 6am and we really appreciated that the staff had a hot breakfast ready for my family. Definitely recommend this hotel!

Room has bad smell and a bit old

Very friendly staff. Early check in

This was a lovely former home and there was a nice old world charm to the atmosphere. The service was friendly and very helpful and pleasant. No concerns

Nice hotel close to historic center. Ursula and German are superb in service and accomodating last minute requests.

O hotel é muito simples, mas muito confortável e limpo e o serviço é incrível. Pessoas muito atenciosas. Parece a casa da avó.

I love this place! When you walk out your on a main road BUT purges are no different. The staff are very, very nice. The breakfast is very good and the house is cool. I have left and came back and the stay was constant.

Meine Ankunft um 2 h nachts, der Rezeptionist konnte meine Reservierung im Internet nicht finden, erst nachdem er mich an den Computer ranließ, war das Problem gelöst. Problem: wenig Personal, um das Tor zu öffnen; man muss schon Geduld haben, bis einem aufgetan wird. Man ist aber -sofern jemand erreichbar ist- sehr entgegenkommend und behilflich. Die Einrichtung ist schon ein bisschen in die Jahre gekommen.

Great value for the money, beautiful garden!

Proche du centre. Personnel très sympa et prévenant. Hôtel joli. Petit déjeuner très bon. Un peu froid dans la chambre, mais une tonne de couverture.

Thank you once again Ursula and Herman. This is my second visit and cannot recommend Las Mercedes enough. Ursula and Herman are so kind and welcoming and remembered me by name. You can come and go as you please. The building and rooms are clean, hot water throughout the day and night. Tasty breakfast, 10 minute walk to main square, supermarket 5 minutes away. No issues thank you again for a wonderful stay.