When I arrived, I was quite worried about the choice I made as the property looked quite run down from the outside as well as the main lobby. The lady I met with at the front desk was extremely helpful and provided an early check in on an upper floor. When I got to my room I was very pleased by the renovated space and amenities. The room was very comfortable and the view of the Sleeping Giant was great. I would say the lobby was very tired an underwhelming and the gym was quite beat up. Given the number of newer hotels in the area, it will be important to invest in the hotel to restore it.

Every thing was great even food I'm restaurant Couch in room brand new but very hard

We had a room overlooking Lake Superior. Beautiful view of the harbour. Trendy Resto Bar is within walking distance and has live music. Friendly serving staff served us free breakfast. Self Parking is adjacent to hotel and monitored by security staff. Our room had an awkward bathroom layout. Paint was peeling off the bathtub.

Good hotel, clean rooms, welcoming staff. it was a nice place to stay

We booked the Executive Queen Suite. Room was very clean. Loved having the bedroom separate from the living room. Air conditioner units in both rooms! You can tell the hotel is actively upgrading their rooms/bathrooms which is great. We also enjoyed have a Lake view! Breakfast in the restaurant was awesome! Staff were great - welcoming, friendly and helpful. Would stay again!

Nice hotel in the nice part of a city.

The hotel is accessible, parking lot is adequate. Staff is nice. Security is tight; a security guard was on duty in the lobby and you need a room key to enter the building after dark, and even to use the elevator. The hotel is run down from what evidently used to be a magnificent building. Old carpets, old windows, old washroom, old wooden doors; but the look is charming if you appreciate old buildings. There is a restaurant on site and they have vouchers for guests. The room was dirty and the washroom was disgusting. There was a quarter-sized spread of feces on the toilet seat. We couldn't change rooms as the hotel was full, so we cleaned and squatted over the seat. The washroom had a big window with no window coverings. We were on the street side and there is a big office building across the street. So we had to use the washroom and shower with the door open to hide the toilet and shower area. I was there for a medical appointment with my elderly dad, so you can imagine how awkward it was to shower with the door open. I had tried booking another hotel beforehand but everything was full or too expensive and a travel grant only covers $200 for accommodations and this room cost us $232 (cheapest for downtown). The A/C unit wasn't plugged in and the outlets were too far to reach. The train tracks are very close but the low rumbling of the train was soothing. One bed was soft, the other very firm. I took the firm bed and surprisingly slept very well. Will not stay here again.

I recently stayed at the Prince Arthur Waterfront Hotel & Suites and had an excellent experience from start to finish. The first thing that stands out is the location. Situated directly on Thunder Bay's waterfront, the hotel offers beautiful views of Lake Superior and the Sleeping Giant. Waking up each morning to that scenery was a real treat and made the stay feel special. The staff were friendly, welcoming, and always willing to help. Every interaction I had, whether at the front desk or with housekeeping, was pleasant and professional. It's clear that customer service is important here. My room was clean, comfortable, and well maintained throughout my stay. Housekeeping provided fresh towels daily and kept everything spotless. After a long day of exploring the city, it was always nice to return to a clean and comfortable room. Breakfast was included with the stay and, while not extravagant, it was more than adequate and represented excellent value. There was enough variety to start the day off right without having to leave the property looking for food. Another advantage of this location is the number of nearby dining options. There are plenty of restaurants within easy reach, ranging from quick casual meals to excellent fine dining establishments. Whether you're looking for a quick bite or a memorable dinner overlooking the waterfront, you'll find plenty of choices nearby. What impressed me most was the overall value. Between the waterfront location, views of the Sl

The room was clean and the staff friendly. We appreciated the complimentary breakfast in their restaurant. It was good - not great.

Very acceptable

Huge room...great breakfast...great staff...right downtown...close to everything...good price...woukd definitely stay again!

Old hotel. Overpriced. The bathtub was chipped and stained terribly. The bather counter was falling apart. It gad 24 hour security for the parking lot, thank goodness. Really sketchy. For the cost I expected much much better. We slept got up early and left without showering. At least the air conditioning was good

Everything was good. The room was clean and comfortable, and the property had everything we needed. We especially liked the beautiful view of the lake. It made our stay very pleasant and relaxing. Thank you!

This is a 2 star hôtel at best and it needs renovations!

Dated decor.

Great location: Easy to get to downtown area and the waterfront. Ample parking was available. Breakfast was delicious.

Thank u for the breakfast very appreciated

Location is great. Staff was outstanding for helping me find a suitable room. Breakfast was outstanding! Will stay again.

The room we stayed in was old and run down. The doors to all the rooms slam so hard they can be heard all night. No fault of the hotel but there is a night club across the street that was so loud the music on till 3 am with people yelling and car racing up the street…. Was a sleepless night so we actually checked out at 4am and when we went to our car a couple druggies were at the back door all strung out. Will never return

The bed was comfortable. The property and our room specifically needs updating, repairs and maintenance. Best part was that the hotel was very close to Hoito, the Finnish pancake place inside the Goods&Co market, which is the nicest part of downtown Thunder Bay.