The staff were completely unwelcoming, did not explain anything to us about the hotel. The restaurant was closed, we did not know about how to access the spa until our own research, or any conversation offered to us when booking in. The staff were completing other tasks while booking us in, such as phone calls, which led to me being dismissed as I had asked the question. Constantly asking for more money - we felt that we were a burden from the get go. Thoroughly disappointed, this hotel is rated exceptional, which in regard to the spa is accurate. The staff are who have let the establishment down and ruined our stay in Paris.