They cancelled our reservation so we ended up booking a last minute at another hotel.

Under major construction but rooms and staff were great and managing the best that they could in the conditions.

The hotel is under construction and the workers have zero consideration for the guests! Hammering started at 8am Sunday morning in the room directly below mine. When I brought this to the attention of the front desk it was as if they didn’t care because they already had my money! Don’t ever stay here.

The property was on renovation but no information was shared when you book - when I arrived it was a mess, no parking allowed in front of the building, path with construction material, gym closed, pool closed… I requested to talk with the manager and I was ignored. When I went to my room had a strong smell of cigarette and had to move.. No discount (because the facilities out of order) and zero customer service when you say something.. Never again

All was good

Yes, breakfast lengthy as there were several teenage teams in the food area and food ran out. Otherwise stay was very good

Yes

Nice

Room was dirty. Pulled a chair back to find garbage and wrappers underneath. Carpet felt gritty.

Waterslide was lots of fun for whole family. Beds were super comfy.

Clean room and amenities.

Room was spotless, staff was kind

Good staff

Checked in near midnight and staff was friendly

Great

Parking easy. Pool nice.

Clean with breakfast included. Good parking. Easy access to highway

The room was expensive and as it was a BW Plus, I expected a certain standard. The room not clean, stains on the sofa, the bed was lumpy, the shower curtain stained. The shampoo was empty. Overall disappointing.

The night staff were very pleasant and efficient with the check in process. The rooms were clean and quiet. Would definitely stay here again.

Staff kept my drivers license when I was checking in. I didn’t realize till the next day after I was gone that I didn’t have it so I called the hotel. They said a Manager would have to call me. The next day Connie the manager contacted me and told me they would charge me $45 to return the license through purolator. I asked if they could send it regular mail. She said there was no way they could get a stamp because they aren’t given money to buy stamps. Wow! Will never be staying at a Best Western hotel or any hotel affiliated with Best Western hotel again.