Rating & Review Keseluruhan Holiday Inn Express & Suites JAMESTOWN by IHG, an IHG Hotel

Great

Good value. Comfortable

Quiet. Courteous staff.

Clean, friendly, and great breakfast!

It is obviously new. Just nice.

The staff was very friendly our room was very nice and the breakfast was very good.👍

Great place to stay

It was ok bummed we were not informed before booking that the pool was going to be closed.

The bathroom door didn’t latch and constantly opened itself when we’d attempt to close it. The AC unit was detached from the wall on one side and half the room (closer to the door) was extremely warm. There was food debris on the wall of the bathroom

Our room had blood splatter on the walls, headboard and lampshade. My husband a federal law enforcement officer immediately had our son exit the room. We were given another suite only to find mold in the shower toilet and bathroom floor. The beds were worn out and uncomfortable. The staff was friendly, unfortunately the person at checkout Lori was miserable. Don’t stay here it’s nasty!

The staff was very friendly and accommodating

Everything was great.

Nice location, clean property and quiet stay. No complaints.

People awesome! Breakfast awesome! Great stay.

Breakfast was great!

The lights in the front of the room such as over the desk area were minimal or absent. This made the room dark. The TV controller did not have a useful way to get to the menu of channels for subsequent selection. There was no hot oatmeal available for breakfast.

Ok

This was a great hotel! Thank you for being so friendly and engaging!

Clean room

The location was great and not far from town. The breakfast was really good and staff kept everything in stock. Our only major issue was noise! I don’t know if it was because we were on the main floor or what, but every time the room next door would go in and out their door would slam shut shaking the walls in our room. We could even hear the conversation being had next. We could hear the foot steps and wheels of suitcases from the people above us. Even sleeping in was difficult because of all the noise that can be heard from the lobby.