The hotel is quite dated and could benefit from renovations. After checking in, I discovered that the air conditioning in my room was not working. The front desk promptly moved me to another room, but it appeared to have similar issues. There were also noticeable stains in the bathroom. More,the wifi is not working well. Despite these drawbacks, the staff was exceptionally friendly, courteous, and helpful throughout my stay.

Nice property in the Northern area of the town. Totally worth it!

VERY HELPFUL STAFF

convenient location and nice facility

Séjour très agréable. Belle piscine. Personnels très serviables.

Hotel service is good. Room and bed is very comfortable and price is acceptable. Only not close to the down town city.

The hotel is upscale and the location is great. There is a mall across the side street that has a supermarket in the basement, as well as some restaurants. The staff is excellent and very helpful.They will go out of their way to make you comfortable. Ivo Chen was very helpful and spoke excellent English, which was great as I do not speak any Chinese. He also arranged for extra water bottles. I ate a buffet lunch on Friday in the restaurant and they had a nice variety of dishes. Tracy was very helpful and asked me if I wanted to have steak which I did not know was available. The steak was quite thin, but decent. It was the Mid Autumn festival and Tracy sent extra moon cakes to my room. Mike was also helpful, along with the other front desk staff.

Staff were friendly and helpful, also loved Accor's signature perfume throughout the property.

這是我第一次到太原，出差短暫住一晚，對面就有富力廣場很好逛，飯店很新又乾淨，床非常非常好睡！推薦推薦～

整體環境和服務品質都讓人感到舒服！

I loved everything! The hotel is outstanding! Staff were helpful at all times even into the late evening. Food was always top class and the size of the room was very big. I had a delightful time!

nice staffs, room is clean, meet my expectation for a five stars hotel

酒店座落太原東北角一小區，距離市中心頗遠。 鄰近 local 商場內有 supermarket ，Starbucks 等，不過早上開 8:30，附近也沒有很多早餐選擇。 Pullman 品牌既酒店沒有令人失望， clean with comfortable bed. We had good stay there.

前台人員態度及服務極佳，值得讚許！

服務好，住起來舒適，但是Hotel.com沒有帶早餐的選項

room is very very hot despite we already turn off the air conditioning. Breakfast is terrible

good

Wifi was funny,and the breakfast was a bit sparse.The staff were very helpful though.

The air conditioning is terrible. It was kept at 28 C at all time. Too hot when sleeping. Bell service is poor.

Horrible. They only have the heater working, so it’s very hot and can’t sleep.