We had a very disappointing experience at this motel. We were asked to leave because of the behaviour of another group of guests, despite having absolutely no involvement in what they were doing. Instead of investigating the situation properly or speaking with the people responsible, management treated us as though we were part of the problem. We were respectful throughout our stay and did nothing to justify being evicted. Being forced to leave because of someone else's actions was embarrassing, stressful, and completely unfair. We expected management to deal with the guests who were actually causing the issues, not punish innocent guests by association. Based on our experience, I would not recommend staying here. Customer service was poor, the situation was handled unprofessionally, and we were left feeling that we were not treated fairly.

Great staff, very helpful!

Beach was beautiful. Room was extremely clean. The only issue I had was

Friendly staff, good location, nice size rooms

Staff were wonderful I wouldn't say room was spotless..more attention needed with dusting. Also electrical outlet coming away from wall

Great location a minutes walk to the beach and park

These units are compact but great for a short stay and perfectly located a short walk from the beach. We travelled with small children and would request a ground floor unit if ever we stayed again.

There are no views. The property is very old and in desperate need of updating. We didn’t end up staying as it did not feel safe nor could I justify the amount we had paid to stay at the property. Everything is old, the air cons don’t work well and the doors and windows did were not secure. The walls were dirty, there were patched holes in the walls, the power points were loose, the curtains had holes in them. The kitchen cabinets were warped. The air con units were at least 50 years old. This is no where near a 4* property. 2.5* at most I could not stay or feel that family would be safe staying there. The ONLY good thing about that property were the staff. When I spoke to them about all of my concerns they were very understanding and worked towards getting a refund straight away.

Room was clean and spacious. Not like the photos. Didn’t see the pool. The bar, restaurant and food was great.

Staff are friendly & helpful. Rooms are clean and comfortable but in need of a bit of maintenance to address wear & tear issues. Adequately appointed with a comfy bed. Good shower. Air conditioning is good.

Stayed in same apartment as last time🎉 bathroom floor looks better than last time (points for them reading their reviews) and I did get the pet bond all back last time. Staff were lovely but unfortunately unable to give me 1 more night - their 'pet rooms' were fully booked😭. Intend to keep this as my 'regular place to stay' in Mackay.

Room was good - floors needed a deep clean (you can see dirt on the floor tiles nearest the walls & edges of shower recess) Staff were wonderful & very helpful. Expedia doesn't mention a $100 pet bond needed to be paid upon arrival - not recieved it back yet (with absolutely no damage / accidents & its 3 days later) but will update if received in next 24hrs

Nice clean room. Easy access to the bar, restsurant and beach. Great food and really friendly staff.

The room in general was clean and tidy, just a few little issues like the shower had not been cleaned very well in a long time. But other than that nice location and ample parking.

Great location. Meal at restaurant was great. Overall, our stay was great. Thank you.

We need ed somewhere for a week during renovations at home. We picked this hotel based on the fact that they allowed us to take our cat.

Lovely quiet area

Top little place to stay the pet friendly rooms a very good and the hotel and beach are with in easy walking distance with plenty of room to walk your pets will definitely be staying again

Location amazing, rooms dated and grimy Bed very uncomfortable No privacy

Close to the beach, apartment was good. No one available in the reception though it was working hours, the woman in charge of reception was rude