Rating & Review Keseluruhan Kerang Valley Resort

We were bitten by bed bugs at night. Bathroom and kitchen area were aged / dirty. (Shower area) Reception staff, gentleman (potentially the owner) was unwelcoming. No friendly greeting, he spent time on his phone sending a message instead of greeting guests. Felt like we were intruding on his time instead of checking in. Reception area was dark and unkept. Would not stay here again.

Comfortable stay in an older style motel literally on the river. A great stop enroute from Sydney to Adelaide. Very quiet and plenty of dining options in town

I had booked a renovated front block room for 1 night stay. I arrived outside reception hours to find that I had been downgraded to an un renovated back block room. While out at dinner, the glass light shade in the shower room had fallen from tge roof and shattered over the tiled floor causing it difficult to clean to enable me to have a shower. I have since been accused of smashing the shade from the roof. There was alot of dead bugs and dirt under the bed that had never been cleaned. Both Expedia and the property accept and responsibility for the downgrade in room type claiming that I had actually been upgraded into this larger, dirty and hazardous room. Additionally there are dirty ashtrays out the front of every room, so much for booking non-smoking. Having tried to seek compensation and refund from Expedia, you get the run around from may customer service agents and the property itself stating a no refund policy. Under Australian Consumer Law this is incorrect as they must offer a refund as they did not provide the product I had purchased being a renovated room. All in all, stay here at your own risk. Kerang has alot more cleaner and safer options. Also make sure you book direct with a property as using a 3rd party booking agent like Expedia, will only cause additional obstacles if you have a genuine complaint.lastly, if you do happen to leave something in your room after departure, such as a phone charger, you will never see it again. Very poor experience.

Great room

This was a very nice cheap place to stay had all we needed. It was a shame that the restaurant wasn't open during our stay.

Highly recommend.

Convenient location Beds comfortable and large TV

location was close to city centre and quiet

Good place to stay in

Nice large TV, comfortable beds and friendly service

The property was a bit old but well maintained. The Wi Fi was not quite up to standard.

Spacious property with lovely staff. Kid friendly place. Food at the restaurant was lovely too. I loved the cleanliness of the linen and the toilets. Tea, coffee and cookies provided. Neat and tidy. Close to the city centre and Woolworths

Lovely place , the kitchen is excellent , the steak was fantastic "-)

Rooms warm on cold nights

Fulfilled my business trip requirements. Stayed in one of the back rooms (Parkview Room) - was nice & quiet.

Great room with twin queen beds and very comfortable. Room was great with 3 way bathroom and great tele size

A great place to stay, clean and comfortable with excellent staff who are happy to assist guests.

I thought it was too expensive for the room. Have stayed in other motels cheaper and nicer in Kerang

Fantastic convenient central location.Decent restaurant on site. Otherwise close enough to the town centre and several options for food and shopping. One thing to remember is that the shops and restaurants tend to close earlier than in the larger centres.

Very friendly staff, wonderful food in the restaurant, great prices and VERY clean.