Was clean well situated

Always return to this property because of the comfortable rooms,the friendly staff,who are always pleasant and very helpful (Will always go the extra mile)

Everything Wes fine

Reception and check-in were fine. Room was conveniently on second floor of main building so has easy access to pool/spa and restaurants. Room was fine - standard fare. Very warm initially (had to have fan going half the night which disturbed sleep) but better second. Curtains didn't block out the light at top or bottom. Had view of canal which was nice, but looked straight out at pedestrian walkway to other block so had to keep nets closed. Swimming pool was lovely (quiet at 3.00pm on Monday) and wish stay was longer to have checked out gym which looked well-equipped. Service and food at Rialto Bar was excellent - quiet if you sit away from the large TV in the bar area. Breakfast was also pretty standard - buffet hot buffet, limited cereal, limited pastries, limited yoghurts and fruit, limited juice. You would struggle if you wanted continental only and you get more choice at a Premier Inn. Was not offered coffee or tea refills either morning. Not the worst we've experienced - I guess okay for three stars. Parking on site (secure car park opposite entrance, code controlled) @ £12.00 per day was valuable and reasonable. Walk from hotel along canal got us to City Centre in 10 minutes which, with the parking, makes this an excellent site for those exploring the City

In a great position to walk within Chester and situated next to the canal. The hotel was clean and the facilities had everything needed. I took the opportunity of having a facial in the spa...excellent! Very picturesque in the evening and bar is a comfortable environment for a single woman like myself to have a nightcap. Overall I highly recommend.

Whilst the hotel feels rather dated in terms of décor and breakfast offering, and our room was on the small side, it has a great deal going for it. The staff are really friendly and helpful. The hotel is in an excellent location just a few minutes walk from the city centre attractions, shops, and restaurants. The rooms and communal areas, including the pool, are spotlessly clean. The bed was very comfortable. The breakfast selection was somewhat limited, but perfectly good (both continental and cooked) and set us up well for our days out in Chester. If you are looking for a luxury experience, then you will be disappointed, but if you are looing for somewhere comfortable, friendly and clean to stay, close to the city centre, then this is the ideal place. Based on the staff, the location and the swimming pool we would definitely stay here again.

Convenient location. Good clean accommodation. Helpful staff. Good food. Reasonable price. Perfect for a couple of nights' stay meeting friends.

A great Hotel located on the canal side and within walking distance to the Train Station and the Town Centre. Good parking facilities at a daily charge. Hotel itself is good; the facilities were good; and the Staff were very helpful and pleasant.

Excellent hotel and location. Great facilities and the staff are exceptional. Just be mindful if you book through the hotel you get free parking but otherwise its £12 per night.

Happy with twin room as requested Staff were happy to lend iron and ironing board for creased clothes Unfortunately I experienced some kind of food poisoning after breakfast on the second day

The check-in staff was very helpful and polite our room was spacious and clean. The breakfast buffet was very organized and the food was very good. We only stayed one night but I wouldn’t hesitate to stay longer!

Fantastically located hotel overlooking the canal with the added bonus of a car park. We had booked a business double with King size bed but we only had a double bed however the room itself was spacious enough and overlooked the canal which was lovely. A nice, hot well stocked Breakfast buffet served in the restaurant which you book a time slot for which means it was not overcrowded and gave staff the opportunity to keep it clean and fresh looking. We had a fully booked weekend in the city but will definitely return to this hotel and will hopefully have time to enjoy use of the gym and spa.

Hotel is a great location near to town centre and shops. Excellent breakfast. We used the spa which was lovely. Hotel is very clean and tidy. Staff were helpful. Parking was good. It cost £12 per day but we found out if booked direct with hotel it is free. Only slight negative was no air conditioning in the room. There is a room fan but was not very affective considering there was a heatwave while we were there.

Needs a little updating but would stay here again. Staff where fabulous, room spotless, breakfast was good & bed was soooo comfortable. Recommend

Great location near the city centre do a solution to parking in Chester. Comfortable room and hood breakfast.

Excellent all round.This is the second time we have stayed at this hotel and we will be booking again.Lovely Spa facilities.Very clean throughout the Hotel.Nice Breakfast.

The room was spotless clean with the usual hot drinks supplied and a good bath/shower. The staff were cheerful and helpful. Breakfast was self service and was good. We didn't use the bar as there are plenty to visit in Chester itself. I found the main advantage was the hotel has a large secure car park opposite the entrance and it costs £12 per night to use it (it's difficult to find a hotel with on site car parking in Chester). It is located central to Chester, about a five to ten minute walk from the main streets.

Cant wait to book an other brake xxx

Lovely hotel

Stayef many times cannot fault the hotel or facilities. Took 2 family members who had never been before they loved it