When I saw the reviews on this hotel I knew this was going to be a great experience- however, O was wrong. I must say the location was extraordinary as it was walking distance to basically everything you would go to/ do in Madrid!
Unfortunately, I did not have a great experience. The minute I walked into the room I was given I found left over hair in the bathroom (scattered in different places), hair in the fridge, chewing-gum on the floor, thick dust just under the bed and something which really shook me (because I have a toddler who is in the phase of picking up everything into his mouth), I’d found a bitten pill left on the bedside table. This was of reach of my toddler and that is how I found it. As anyone would, I called reception and let them know- they sent me the room cleaner and she didnt seem happy at all, quite pissed. I then went down to speak to the receptionist as I just felt weird how my concern wasnt taken seriously. But all they did was say “I apologise”. But kept saying I apologise until I just finished talking to it seemed as if Its something they go through on a regular basis and felt unbothered. I thought at least they might call me and change my room or at least a gesture of good will. But nothing. I wont stay here again, nor recommend. Things could have gone wrong in so many ways, and the hotel was not bothered. Im only grateful my son had not swallowed a pill they couldnt be bothered to remove from the guests before me.