Rating & Review Keseluruhan Best Western Inn

Great 😌

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Nice clean hotel. Staff is friendly and helpful. Great workout room and breakfast options.

We stay here all the time when we come visit family. Have enjoyed it each time.

Good location, room was comfortable and cool. TV was a bit confusing but nothing major. Decent breakfast.

Hotel is nice. Decent breakfast. Good location. Two stories but NO ELEVATOR! I forgot to ask for a bottom floor 🙃

I made reservations for two rooms one month in advance but when we arrived one of our rooms was occupied. We went into the room which had clothes, etc. In the room. We were given another room in a different building. Huge mistake by the motel.

The staff person at the front desk was genuinely pleasant and friendly. She greeted me as soon as i walked in the door. This property appears to be an older building, however, it was VERY clean and everything in my room worked perfectly (the AC, tv, shower, coffee pot, iron, etc.). I did not have any problems while lodging here. I would DEFINITELY stay here again if/when I am in the area. I highly recommend this property.

Rooms were clean, staff was friendly

Bookclub trip to attend Harper Lee’s To Kill a Mockingbird annual festival Hotel was a great location for getting to and from Monroeville square. Friendly staff. The evening Front desk staff even made a fresh pot of coffee when we returned from play. Rooms clean and comfortable. Definitely would stay here again.

Clean property

Great customer service and clean establishment.

Great customer service and clean establishment.

One of the chairs looked very dorty

No thanks

Place needs a lot of fixing up.

room smelled like smoke, dirty pillow cases

We had some problems with service. The morning of our arrival I called to ask to be changed to a room with one king instead of a two queens. I was told no kings were available, although it showed 4 available online. The clerk told me that her system didn't show any available. We decided to try again when we arrived. Upon arrival when I asked to be changed to a king room on the ground floor I was told the only ones available were on the second floor. We decided to stick with the double room. When we got into the room the smoke detector was beeping like the battery needed to be changed. A guy came down and took the smoke detector out of the ceiling. I asked him if he was going to replace it with another and he said it must be the wiring as he had just replaced the battery recently. We were already late to our event, so I didn't press it. As we're were leaving the room to go to our event I noticed through the open curtains that the room next to us was a king and apparently unoccupied. We left for our event as we were already late. We returned late that evening and I noted that the king room was still vacant. It was late so we didn't feel like changing rooms so we decided to go to bed. When my wife turned down the comforter on one of the beds she found a large rip in the bottom sheet. I called the clerk, who offered to bring another sheet. We decided to just use the other bed. When we left the next morning we noticed that the king room next door was still unoccupied.

The room had a bad odor. There was leftover items in the refrigerator from the people before us. The breakfast was some of the worst I have seen. The yogurt was expired, the waffle mix came out oily/watery looking, the orange juice came out of the machine of a color I have not seen in OJ before. The hot water for oatmeal was cold. Needless to say we did not eat from the breakfast buffet.

Staff members were great. Very nice each time i stay here. The only negative thing is I wish they had bacon as a option for breakfast but overall everything was good. Thank you. 😊