All the staff was great! Adrian was very helpful getting my two rooms together. Only complaint is their shower items are micro mini size. Bring your own is my recommendation.

That was very uncomfortable. Everything inside of the unit was outdated, and the carpet was all and Moody smell, even after changing rooms.

Dirty carpet in the room smelly due to a broken mini refrigerator .

Clean, comfortable. Basic breakfast.

Our stay was ok though we had a problem with the shower nozzle missing in the bathroom making it difficult to use with the water blasting out of the pipe in the wall. However, the staff had it repaired by the second day of our stay. The complimentary breakfast choices were a bit limited and egg a cheese dish they had wasn’t very good.

For the price expected a more updated hotel but otherwise adequate accommodations for the hotel chain.

The room was clean and spacious. The bed was hard. There are no hooks close to the shower to hold your towel. The breakfast was good, but the coffee machine was horrible. Coffee tasted like instant coffee. The room had a Keurig and coffee pods provided were excellent

Good

Bed was comfortable, but the toilet would run evey 40 minutes.

This is our second time staying at this property. Rooms are clean and well equipped with microwaves and mini-fridges. Breakfast goes all out with savory and sweet options. This property is in a quiet area but within driving distance to downtown Santa Cruz and all its attractions. Will be back soon!

The staff was very nice and helpful, everything was clean, the breakfast was nice. However, the room was missing/had broken items on arrival (remote control for tv, hair dryer, hand soap) and the walls and floor are paper thin apparently. We received a complaint from a neighbor about noise after walking quietly from the bed to the desk area- I didn’t like that a neighbor could call our room directly. Overall we would have been very happy if the room was 1/2 the price, but as priced was disappointing.

Wi-Fi is a huge factor in choosing where I stay and the Wi-Fi was not working during my 6 night stay. Parking was also limited so I had to park on the streets one night and squeeze into the last space another night.

Took the grandchildren 13,7,2 for a stay while we did mystery spot, roaring camp, small hikes, etc. Pool was clean and comfortable. Came back after a long day hiking and beach and asked the front desk for extra shampoo and conditioner. They brought to our room. Only thing that was a bit bothersome was we had a running toilet in our room, otherwise clean , comfy and did the job. Breakfast was reasonable for free.

There was a lot of homeless stay here and the rooms smelled so bad . I will not stay again .

Nice quiet location. Close to boardwalk and downtown. Friendly staff.

Always like staying at this best western plus rooms are clean beds are comfortable and the pool and hot tube are a nice perk, not to mention the continental breakfast Is not to bad either.

Great Stay

We did not enjoy our stay WAY OVER priced for having no extra towels , blankets , pillows, body wash etc when asked they tell you they have no extras. Also 2 of the outlets did not work and the little refrigerator was hardly cold and we had to throw our milk and food out . Also there were ALOT of ants on the floor and crawling up the wall. REALLY disappointed because we paid almost 330 for 1 night stay . If i could give it no stars i would .

Everything was great except parking spots are very tight.

The place