Rating & Review Keseluruhan Best Western Petaluma Inn

Good stay

Todo estubo vien

No recomiéndanos la estancia aquí. No hay una persona como tal física en el mostrador, el check in es a través de una máquina con una persona trabajando remoto lo cual es muy inconveniente. No parece que haya personal suficiente, pedimos unas toallas y nunca llegaron. Además, tuvimos la mala experiencia de que la persona del aseo dejó la puerta abierta de nuestra habitación todo el día, dejando todas nuestras pertenencias expuestas. Al no contar con el personal suficiente, nadie se percató y nunca cerraron la puerta. En general, una mala experiencia.

I have one serious complaint, the shower door did not close correctly

Love it, I have stayed here 4 times and every time it’s great !!!

I love the oversized rooms, very big with two tvs and a couch

An older motel, but very friendly and clean! Also, great location!

It's a great little hotel. But there is NO ONE manning the reception desk. Check in is by a kiosk. It's a little disconcerting to have no one around, especially at night. Cleaning staff were terrific, however.

price

Clean and basic. I would prefer there was staff to greet and situate guests

The computer check in terrible, I can’t stand it.

Check in was a virtual agent. I arrived about an hour before check in time. I figured I'd see if the rooom was available but it wasn't. No problem, I asked if they could recommend a restaurant on the nearby river and the agent said there was a grocery store across the street where I could get food. Really? I came back later and ittook a long time to check in. I guess the issue was with connectivity as she was in Columbia. Is Best Western that greedy that they have to outsource this work? This lack of personal touch was very disappointing. The rooms also could use more attention. The lamp by the beds didn't work. We figured out it was the outlet and had to mive the beds to plug it into another one. Seem tje cleaning staff should have noticed this.

I like this hotel in Petaluma it’s always clean and comfortable.

My stay was perfect

It was comfortable but the desk lamp and coffee maker stop functioning after the second night.

Any available Restrooms in the lobby or outside of the rooms.UNACCEPTABLE!

Excelente

Room was excellent, remodeled inside, clean, with a sliding door to a balcony. Linens were nice as well.

Rooms were fairly nice, great staff. Acceptable breakfast.

I liked the customer service and the place. My only issue was that the picture I saw on Expedia and what I was given were very different.