Well positioned, great facilities. the front desk staff and Concierge were appalling. Most of the time on entering the building they did not even greet us. The concierge was rather condescending , and did not help at all. There was little information on the sister baths. No information o the facilitates, restaurants. It is a lovely hotel that has an amazing location and is being let down by hospitality and service.

A hidden haven within a UNESCO busy tourist town. Escape the crowds by walking down a quiet street and into a tranquil and elegant hotel where the staff make a special effort for their guests. A daily pleasure to either soak in the hotel's hot spring pools or to complete the roman bath rituals and a guilty pleasure for this is a complimentary benefit to hotel guests (within the hours of 8-10 am and 7-9 pm). The beds are so-o comfortable that it is tempting to sleep in instead of going exploring. Fortunately most of the tourist sites are a short & flat walk away. This stay was a splurge for me and I would not hesitate to repeat it for another blissful stay at the Gainsborough in Bath.

The conceige Stuart was fantastic made the stay really good will be back again soon

Arriving you have to climb 8or so steeps and there was zero help with the luggage. Then you have to drive your car to a parking lot which is 5 minutes by car (as so many one-way streets) and then 5 minutes walk back. Arrived and people at front desk were kind and helpful (other than lack of bellmany but office door open, paper shredder working overtime, and it wasn't the wonderful experience I had hoped on first entry. Rooms well appointed with water and soft drinks (not a single biscuit or crisp -strange) but all in all nice, but not up to top par as it suggests Location perfect but please "fix how we enter our stay as it set the tone in the wrong way" and give me a biscuit for my tea in the morning

The Gainsborough is a fantastic hotel and we thoroughly enjoyed our stay. It's location is perfect for the Roman Baths, Abbey and all the other sights. Parking is in a small private car park next to the college so make sure you drop off your luggage at the hotel and speak to concierge who will help you with parking. Check In was simple and we were greeted by friendly staff. Every member of staff we came across including the cleaners were super friendly. Our room was spotless and a good size. I booked a deluxe twin and I will miss that bed. It was super comfy and we had a great nights sleep. Due to in room telephone being down, the minibar was complimentary which was great. Soft drinks and water which for us was perfect. The bathroom was clean and tidy. There are plenty of facilities on site which unfortunately I didn't have time to make use of so that's my reason for planning another stay at this wonderful hotel in the not too distant future. I'd highly recommend anyone thinking of visiting bath to stay at this hotel, you won't be disappointed.

We particularly enjoyed the thermal baths and sauna facilities. However, access was limited to a few morning and evening hours unless guests paid an additional £70 per person, which was disappointing for a hotel of this category and price point. The restaurant and bar areas felt rather uninviting and never encouraged us to dine or spend time there. More significantly, we found the staff to be noticeably unfriendly and unwelcoming throughout our stay. This stood in stark contrast to the warm and gracious hospitality we experienced elsewhere during our two-week visit to the UK. The beds were comfortable, although the Executive Room we initially received had a surprisingly small bed for an upgraded category, and we requested a room change. Some amenities also appeared quite worn, including bathrobes with large tears. Guests should be aware that some rooms have accessible bathrooms. While these may be suitable for guests requiring those features, we found the layout uncomfortable and it was impossible to use the shower without soaking much of the bathroom floor. Overall, while the property has attractive facilities, the lack of welcoming service and several disappointing details made it difficult to feel that the experience justified the premium price.

Probably the best place to stay in Bath. A central location and a full-service hotel with a staff that strives to make your stay memorable. I’m not a spa person BUT…guests can use the spa in the morning and evening so that’s a tremendous perk !

we liked everything about this property including the luxury room and general feel of a high class establishment in a beautiful city

Flott hotell, meget sentralt. Parkering også ved South Gate (5 min) fra hotellet hvis ikke plass på dere parkering. Vi kom på kvelden en søndag og dro tirsdag rundt 10:30 og betalte rett under 37 pund. Hotellet har et flott spa som gjester har complimentary tilgang til mellom 08:00-10:00 og 19:00 - 21:00. Veldig fin start på dagen. Hotellet anbefales:)

Room table was sticky and dirty Spa was only open for free during inconvenient hours, otherwise it was £70 each

You will only be able to use the pool and bath between 8-10 am and 7-9 pm as a hotel guest for free. If you like to use the bath and pool at other times they charge 70 Pounds :-(. Swimming in the pool is not possible (too hot and too small). Breakfast and Restaurant are very expensive.

Hôtel très agréable et élégant, équipé d’un spa très opportun après la marche dans les Cotswolds. Très jolie chambre. Personnel très gentil et emplacement parfait pour profiter de la ville de Bath.

My wife and I recently stayed at the Gainsborough that was a lovely experience. However, when my wife booked a Spa treatment the hotel refused to honour the guest 20% discount as we had book our stay through Expedia. Very disappointing to feel although a hotel guest we were treated differently !!

we had booked a townhouse Suite for 5 adults consisting of 3 bedrooms. I had personally called up reservations to confirm availability and thereafter booked through Expedia within 5 minutes of my call. Full amount was paid at time of booking. we were however down graded to two individual rooms citing technical error in booking and amount adjusted . very unprofessional.

For the price, the hotel did not stand up to other properties. Very little in the way of dining. The AC in our living room did not work. Maintainence came but didnt fixed it, left a fan insteas. Temperature was at the consistent 27 C our 3 day stay. Parking off site. Location of hotel was near points of interest and restaurants. Staff was helpful.

Beautiful property decorated to a high standard and well presented. Staff were very helpful and the spa was well worth a visit, great location with access to the City , shopping and attractions.

Lovely hotel in central Bath. Must use the spa, really special

The most noteworthy is the location! It's very central to all the sights and quite buzzing area. We had a wonderful stay and the breakfast was just amazing. The staff is very polite and helpful. Would love to recommend to everyone looking for comfortable clean rooms and central location.

Fabulous hotel and amenities. Spa facilities only available free to hotel guests 8-10am and 7-9pm, outside these times it’s £70 per person, which seems excessive, especially with room rates so high. A simple booking system would allow the spa to prevent overcrowding, without the high fees.

Excelente ubicación. El spa es genial. Personal muy amable. Habitación limpia y amplia. Desayuno excelente. Súper recomendable