Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded.

Great spa and service

Fantastic facilities, great Customer Service

Perfect in everyway.

The spa was lovely and the room upgrade for my birthday was very appreciated. However, room service had limited choice and overpriced for the amount of food in the salmon salad.

Clean rooms and it’s in city centre it’s so close to everything you’d need. Staff were so lovely

Great rooms, great food, great service and right in the centre for easy shopping and sightseeing.

Lovely stay, attentive staff and relaxing spa getaway

The spa was wonderful

What a lovely hotel, rooms are to a high standard and breakfast is delicious.

The Spa wasnt available, but they gave out complimentary vouchers for the Thermae Spa across the road. The room and the hotel was fabulous. The staff were very kind, and always ready to assist. A quality hotel.

Spa was amazing. Very central ,very near shops and restaurants.

What a wonderful stay in The Townhouse - from the impeccable staff team to the truly impressive spa facility, a real memory to cherish.

Sparkling clean rooms, housekeeping took the initiatives setting up extra double bed in the 2 bedroom suites which my husband greatly appreciate as it was by the window. The bathtub was a highlight as both my sons loves to soak in it. The breakfast was a little disappointed as there was only drinks, fruits, bread, pastries, cheese and salad spread on the counter while we were allowed to order only 1 customised plate of breakfast for each pax. Receptions and Concierge staffs were superb friendly and warm making us felt right at home.

Despite a problem with my room upgrade request being cancelled, I can confirm the staff, room, service and location was excellent Stewart from Concierge was very helpful so a real attribute to the hotel.

The staff are just wonderful and I mean from front desk to the lady cleaning the room

Staff were fantastic, room and spa were lovely (and my massage was fantastic). We had a very nice and relaxing stay there.

Dated room facilities; shower one old showerhead with no handheld. This for a modern day hotel, especially a suite is poor and doesn’t reflect value. Breakfast choice was limited, free spa periods were overcrowded. Gym had old limited equipment and cobwebs in the corners and windows.

Very nice room & service. We did a joy the hot spa & pool.

This is written with regret. I had given the hotel a chance to put this right. All I wanted was a simple apology, they failed to do that. I would have almost certainly returned given a simple apology. Nicest hotel I have stayed at in a long time. Staff were flawless and it is a shame this review can not reflect that in stars. The breakfast made my partner very unwell, it was not just of poor quality but not safe. Hotel is lovely but avoid any food there. The second star is saved by the outstanding front desk and concierge team. Otherwise it would be 1-star. At £500+ for the night and £40+ PP for breakfast, I had high hopes only to be left searching for a cafe after. 20% of the price and 10x the quality.