Rating & Review Keseluruhan Best Western Sanctuary Inn

I WAS ALLOCATED A LOFT ROOM SITUATED AT THE FRONT OF THE COMPLEX - THE ROAD NOISE CONTINUED ALL NIGHT . MOSTLY TRUCKS NEGOTIATING THE NEARBY ROUNDABOUT.

Service was exceptional and the room was clean and comfortable.

I stay in motels for work all over Australia. Best Westerns are usually a safe bet. This one was disappointing from the check in. The staff were rude. Wrong personalities for front counter. Then i checked into room - there was a huge gap above the door, like the building has had movement and the frame is not fitted to door. Road noise came in because of the gap. The bathroom has a shower curtain that had Mould on it. No bench in bathroom to put your stuff down. i could feel every spring in the bed. Really disappointing. It was however close to everything.

Staff were nice that was ok. Breakfast very poor. Gone down Hill since we last stayed there went for supposed better room was clean & nicely painted but lounge room was up fight of stairs on a little mezzanine & had to sit on a kitchen type chair not a lounge chair to read, could not go out on balcony door was screwed shut. No light switch, power point or lamp near bed. Had to cross room to turn off light & walk back in dark to bed also unable to charge phone near bed. Shower inside the bath & very hard to get in & out for me thought it dangerous. Will not stay there again.

The reception staff were not overly friendly or helpful and the room abd facilities were not with the cost of the room. I've cstayed in other motels in Tamworth with better room facilities that were cheaper. I stayed here became it was walking distance to lots of food options which was the only advantage of it.

Getting a little bit dated.

The staff were great and very helpful.

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We had a quick stay as we got in at midnight. The bed was very comfortable.

Stayed to celebrate an anniversary, everything there we needed.

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Good safe location, plenty of parking. Restaurant is great for breakfast or dinner. CBD is within walking distance.

Easy

Overnight stay

We were happy with all aspects of our stay. Just a minor thing, the floor mat and area outside the door was covered in leaves and dirt making me wonder how clean the room was going to be. Secondly we were disappointed that the tea making facilities didn't have biscuits. We had a very long day with road closures and the first thing we like on arrival is a cup of tea and biscuits.

Property was in a convenient location. Room was very basic and dated. Shower head was leaking. Reception staff were great and helpful.

Staff were brilliant

The room had seen better days. In need of renovation. Price per night was extreme and did not match the accomodation offered.

Old paint stains on tiled floor in bathroom

It was in a good location ad convenient. served its purpose. a bit old but ok.