Dear Expedia Customer Support,
I am writing to formally complain about my recent hotel stay booked through Expedia. Unfortunately, this experience was extremely disappointing, stressful, and far below acceptable hospitality and safety standards.
From the beginning of the stay, we encountered multiple serious issues that significantly affected our trip experience:
• The room conditions were unacceptable upon arrival, including visible female hair on the bed and signs of poor cleanliness.
• There were insects in the room, which created major hygiene concerns.
• The beds were extremely small and uncomfortable, and there were not enough blankets provided.
• The air conditioning and electricity stopped functioning during the final day of our stay, making the room extremely uncomfortable and unusable.
• Restaurant accommodations and overall guest service were very poor throughout the stay.
The most serious issue, however, was the repeated privacy violations by hotel staff. On multiple occasions, staff members entered our room without proper permission. In one instance, staff entered while we were inside the washroom/shower despite us clearly shouting “No.” This was extremely disturbing, invasive, and completely unacceptable from a guest safety and privacy standpoint.
Additionally, communication and support from hotel staff were inadequate, and no meaningful accommodations or resolutions were offered despite these ongoing issues.
