The staff are so caring, considerate and ALWAYS SO WILLING TO HELP MAKE YOUR STAY AND EXPERIENCE THE BEST EVER! CJ was ESPECIALLY AMAZING! Mira even went to grab a bag we forgot at Rachel’s for us and put it in our room since we were at Atlantique when we realized we forgot it. SUCH EXCELLENT CARE AND SERVICE!

Outside bay area was nice but the service was terrible. To start we checked in at 11 on Friday, was told we would get a text when the room was ready and we did not. Ended up getting our room keys at 6pm if it wasn't for us calling and asking. The next morning we asked for new towels and nothing was brought to our room. Sand everywhere on the floor when we first got in. The building seems old and simply not kept nice. 2 beds were squeezed in a room thats a size that fits 1. Not a great experience and it was a pricy stay so was expecting more than what we got.

We rented a suite and it was like renting a house with VIP service. The staff was very attentive and friendly.

A++

Was an average stay we had some problems

Great amenities, staff was friendly and room was clean

My expensive room was tiny. The included breakfast was a block away, and was minimal to say the least. My night table wss a refrigorator and the shower had a shower curtain,not a door. A rip off is an understatment

Gave an extended weekend trip to my sister and brother in law for their 59th birthdays. They had an amazing relaxing time. They are repeat visitors at the Palms because it is second to none on Ocean Beach. Bicycles, beach chairs, umbrellas provided making it stress free. Staff is always accommodating including assisting with luggage at the dock. They took their own boat and the staff still met them and assisted. They had one glitch, the AC in their room suddenly went out (which is unfortunate but it happens). With no stress, they were moved to a cottage which was a substantial upgrade. Management is all about customer service. Highly recommend a stay.

Nice place

The property is amazing and very equipped

They treated me like family it was really nice staff was super as well

Very expensive for what was offered. Free breakfast never opened which caused us to have to go and buy breakfast and rush to catch our boat home. Room was loud and although clean reeked of cleaning chemicals. Probably wouldn’t stay here again

The stay was really good accept the room we thought we booked with you was not what we got. The king room was very small. The hotel said you booked us on that room but when i originally booked it said I was getting a bigger room. Not sure where the mix up was, but the room was claustrophobic & really o my fit a bed with no side tables & no closet

Amenities included

3rd time staying.

Loved the location of my stay. Had a couple of hiccups with tv and toilet but it was addressed right away and hey , this was their opening weekend so no worries. I was moved to another room and all good. Staff was amazing, felt more like friends . I would definitely come back and I would refer them to friends. The ease of getting to and from the ferry was awesome! Check in/ out was great! Very accommodating and genuine.

Room architecture was pleasant Shower needs slip resistant shower pan Porch was a nice feature Property maintenance was lacking

Tiny bedroom and living room has two double beds instead of sofa. Design of the bathroom is not practical. Very pricey but poor quality.

We booked a last minute girls weekend over labor day. The Palms at Fire Island providesd a beautiful experience! Our room was ready upon check-in, 3 hours early! The hotel kept in contact with us via text the entire experience, towels, bikes ,beach accessories, water, whatever we needed was immediate attended to. Hotel was clean, we had a large courtyard with plenty of seating and a plentiful breakfast! Security was top notch. People stated rooms were small on other reviews but we had no issue at all. Room was as expected . Room was high priced but that is as expected for Palms property and the staff and amenities did not disappoint!!

The front desk staff was fairly surly. At $600 a night for a tiny room management should require a little more professionalism and make sure guests feel valued. Also the desk does not respond to messages in a timely fashion.