Rating & Review Keseluruhan Extended Stay America Select Suites - Pensacola - Northwest

This hotel was so terrible that we left without staying 1 night of our 4 night reservation. Room was dirty, bed a joke.

The area is not safe. I would not recommend.

You're in the very sketchy area. The room was very dirty and smelled like cat pee. It also seemed very dangerous. DONT GO!

Decent hotel in not so decent area

Hotel was clean, issues with turning on tv had to unplug the box for 5 minutes

Awesome

Checked in after walking thru the Saturday evening hangout spot if 6-10 residents I assume then checked in found I had to pay more a security deposit then room had no towels no shower curtain sheets not the right size for bed and the smell someone was cooking something foul so I left went got food returned the. Slept and left crack of dawn

Hotel location is in a deep wooded area. No lights or signs if driving in dark. Check in was prolonged due to rooms not being ready. When entering room, bed was not done and only a face towel was provided. Front desk is unavailable at 8pm until next morning. If you need extra linens, you need to ask when you are checking in otherwise the staff is not there. For check out, on a Sunday.. no staff at front desk, only a small alot to deposit key cards. Key cards were not working, no staff to assist. They offer an area to wash and dry clothing, the machines charge $3.50 per wash and dry. Vending machines available, only one accepted card, other does not work. They allow pups, but they do not maintain a clean area. Hotel smells like wet dog, flys are in great population. Dog hair everywhere. Trollys are weak and appear to be holding on to the last unskrewed skrew. For bath, the water is incorrect.. the hot is cold and the cold is hot. Dirty in appearance, I would advise, if you have the means go for a different option in hotel. Do not recommend.

It’s ok, not the best, definitely not the worst. Very loud environment

Wasn't bad

Quick friendly check in process. Rooms were not really clean. Was only provided with two towels. No extras. Tv didn’t work and it was missing the remote.

Never stay here again

Only the full-size refrigerator was working, everything else didn't work or was missing

Nothing unique. Stayed here because I had my dog. Pet area in back was covered in nasty dog poop from people not picking up after their dogs. Smell of marijuana was persistent throughout hotel. No dinnerware available. Otherwise a comfortable room and friendly folks.

They say you get what you pay for! But in my opinion not even $90 was worth it! It was nasty and dirty! Smells like weed all in the hotel room and in hallways! We didn’t have a remote for the tv. Went to go ask for one and still didn’t work! Also the locks on the room door were not secured at all. We put a chair in front of the door at night, just in case. I will never stay again.

I arrived on a Saturday aftertoon to check in. Upon my arrivial I was told that there was a $100 deposit. That wasn't posted on the website nor in the lobby. The followind night we saw roaches and asked the GM Dustin for accomedations for the room. He refused to do anything about it. He told me I can leave of deal with it . Which is poor customer service when the hotel has roaches. I didn't ask for another room just accomedations is all.

Very noisy. People were constantly going out the fire exit which would set the alarm off at all hours. Music was playing very loud. Overall not what we expected after staying at a different extended stay. It did have a full size fridge.

I loved how nice the lady was when she checked us in. You can tell she is used to checking people in after desk hours, super friendly. She also informed me how I can check out before desk hours. The cart provided to take our things upstairs NEEDS replaced, it was being held together with duct tape and barely rolls. You can tell the location had been recently remodeled. However the lack of carpet allows for the echo of EVERYTHING! The room smelled great and clean. However, the bathroom around the tub looked moldy. The beds felt as flimsy as they looked. I couldn't move without feeling like it was going to collapse on me. There was a support bar awkwardly across the bed, making it extremely difficult to get comfortable. There weren't enough towels for everyone in my party and the morning clerk refused to let us have more because of a two towel policy. I didn't read any policy that I couldn't have enough towels for everyone that was with me. OMG, other people's kids were running, screaming, and skating all through the halls, as well they were unsupervised. THERE SHOULD BE A POLICY FOR NO UNSUPERVISED CHILDREN. Speaking of policy (and extras), where was the area for the grab and go breakfast that was supposed to be from 6am-9am?! It is very unlikely I will plan to visit this hotel again.

Front desk asked me to take a picture of my credit card and send over. BEWARE

Friendly and helpful staff. Quiet with no distraction. Overall extremely satisfying stay. We would stay there again.