Rating & Review Keseluruhan Extended Stay America Select Suites - Birmingham - Pelham

Very friendly staff and the room was clean and comfortable

First time staying at this type of hotel. It was the cheapest around, but I guess you get what you pay for. Had to wait for a long time just to check in because there was no one at the front desk. The bed felt like a sofa sleeper or bunk bed with a noisy and weak metal spring base. Positives were that it was faily clean and good water pressure.

Muy sucio, atención deficiente, nunca más

This Property is A-1 in my book!!!! The ladies at the front desk are ALWAYS Pleasant and Kind. My rooms Always are clean and presentable. Whenever I visit Pelham, This is the BEST place for me to stay.

Check in was Very Fast. The Young lady that checked me in knew her job very well, and she's quick and kind.

Good location of the highway and options for food were good

There is enough room to park a trailer but characters hanging out in the parking lot and unfriendly staff

The beds are si uncomfortably. We did nit sleep at all springs frin the mattress was not comfortable.

It was a bare essential room. The bed was a full size bed on a metal frame.

The experience was just terrible. The hallway was noisy with loud music and people smoking weed. The police were there 3X and this also created noise. The room had roaches throughout the night. I will never book there again.

👍

When I first arrived at 8pm, there was no one at the desk. There was a sign that, in large print said "I'll be right back. I'm assisting another guest." After I waited for about 10 minutes someone who had already checked in returned to the lobby and knew that I actually had to call on the lobby phone for an employee (who was just through the door in the back behind the desk) to come out and help. When I went to check out around 8:30 am, a wooden shutter was rolled down at the front desk and instructions to call on a cell phone. Luckily the maintenance person came in the main door as I was puzzling on what to do and offered to take the room cards and check me out of the hotel. I don't know if it was accomplished or not and had no way to get a printed receipt.

The floors were filthy and when I told the front desk, they indicated it was hard to clean the floors. Roaches came from the outlets in the kitchen and bathroom, and I stopped to tell the front desk at 10 AM and the window was closed. There was no iron or board in the room. We checked out.

Clean place

No one on front desk to receive the guest.

Room was clean and completely acceptable. Mattress was not comfortable at all and bed springs where noisy.

Loud. Rooms were sterile and uninviting. The beds were uncomfortable and was unable to sleep (sheets felt like plastic). Disappointing overall.

The big complaint would be the door to the hotel where you had to use your key card to get in. Took several tries each time but it was safe area and wonderful staff. Beds were not the best but comfortable

I was pleased with the helpfulness of the night staff.

Very convenient location for Oak Mountain Amphitheatre. Price wasn't bad, but very much a no frills hotel with a lot of run down stuff and "unique" smells