Rating & Review Keseluruhan Extended Stay America Select Suites - Oklahoma City - Bethany

Although the front desk lady was great .. the property smelled like smoke all the time.. it was horrible experience with terribly poor amenities

Location was good. But noisy from the freeway. Had to kill 2 roaches. Stayed about 2 weeks an no housekeepers ask to change my sheets or give me clean towels. 🤔

Unfortunately, stars are a requirement. We check in and laid down for a nap, when we got up we went to turn on the TV. It would not come on. I went and reported it to the front desk. They managed to get it on but it had the lines down the screen-someone busted it. She went and got the housekeeper, when she returned she told me I had to pay a pet deposit. I told her I had and was looking for the receipt. She then told us we needed to leave the property. I asked to speak to a manager and they refused, telling me to call back the next day. When I called Expedia and told them what happened, they were right on it. They told me to give them 24-48 hours - I checked back with them and the hotel told them they could not discuss the issue and that we had never checked in. I called the hotel and asked for a manager. Apparently the manager and the front desk clerk are the same person. She was rude and told me you could see where we smashed the TV on the screen. And that I was lucky they couldn't charge me for the TV. (They tried to charge my card for the TV twice before we ever left the property. Thankfully the charge declined.) I have since called corporate and have yet to hear anything back and when I try to call, they act clueless. I finally decided to dispute the charge for the pet deposit with my card company.

I didnt take no pictures of the room, but it was clean, didnt stink like cigarette smoke, the wifi was good quality they had a good size laundry room and the price was a steal. I would book with them again

Very good

Great

Smelly, dirty, running with cockroaches! Just plain gross.

Kool

Front desk was very helpful

Nothing ordinary

The owner of the property was over the top ridiculous!!! You could tell she didn't trust anyone. No one wants to be treated like a criminal. The owner needs to trust people until there is a problem. I can't help it if she has been taken advantage of before. . . I am not one of those people she has to be concerned about & she was treating me like everyone else she couldn't trust who stayed there. If you're a grown man and you want to be treated like a little boy, then stay here. If you don't need a grandmother figure questioning your every move, then don't stay here. The owner needs to take a valium and calm down!! This is one of the worst experiences I've had at a hotel.

I reserved on Expedia and day of check in they said the online price was wrong and it was actually double the price. Counter person was rude and had no options on solution for this bait & switch issue. So we never checked in and plus didn’t feel safe there anyway. Then they charged me for room fees even though I never officially checked in. I’m still waiting for a refund. Broken down cars, jacked up with hoods open and trash everywhere… none of that was in the hotel online photos or listed on the amenities.

Room booked paid for thru Expedia at check in was told room was not available was told could have another room with a $100 deposit and no refund on booked and paid for room

Pleasant stay

Well I didn’t get to stay in my room as I was unable to check into it. When I tried to call and ask how to check in I got the operator who then said that there was no one on site so it would be best that I call whom I made the reservation through which I did and they where saying that they would try and get my payment refunded but I haven’t heard anything yet.

It was my first time staying in a hotel and there were no curtains.

Shower curtain smell like smoke. Damage to bathroom. Damage to HVAC unit and could see the outside. Cockroaches. Room had dirty walls and floors.

Dump

Bed was very uncomfortable. They had fees that i didn't know about like a 25.00 pet fee per pet per day. They also charge a 100 deposit that was not told to me before i booked my stay. They do not give you clean towels after first set. If you need additional toilet paper you have to pay for it. With hidden fees there low price isn't actually low. Then bed was hard AC didn't work very good. Won't stay with them again, but was an absolutely great location for Will Rodgers Garden in OKC. Lady at service counter was very nice. All employees were very nice. Not there fault about the hotel policies.

Check in and check out was wonderful. Room was clean, beds were a little tough, but it was good!