Amazing hotel. Great staff, beautiful breakfast and to top it all Kiki the llama. A fantastic experience very near the center but quiet enough for a good sleep. Everyone at the desk was fantastic, even if the airport pick up person let us down it didnt ruin the experience at all. Everyone was very accommodating and pleasant.

Amazing room Breakfast delicious

Endroit parfait en termes de localisation, personnel très professionnel et accueillant Petit déjeuner avec un large choix et de qualité

Staff were very helpful and friendly. Location is walkable to sites to visit. Breakfast was great.

Great value stay. Highly recommend it

Clean rooms and excellent staff. Close to city center but can be loud. Excellent breakfast and staff k as

The free lesson from Kiki’s mom. I had an unexpectedly wonderful and educational experience at the Union Hotel in Cusco, where I met Veronica—who affectionately calls herself “Kiki’s mom.” Kiki is a smart 10-month-old Huacaya alpaca (one of the two alpaca types) living in the hotel courtyard. Veronica comes every day to care for her, and what began as a casual encounter turned into an incredibly informative, hands-on cultural lesson. Veronica is from Quiquijana, in the province of Quispicanchi. She brought with her a rich collection of materials, including all four types of highland fibers from the Cusco and Machu Picchu regions. Her explanations were immediately practical—especially for travelers hoping to buy authentic souvenirs. She taught us how to distinguish real fibers from fake ones simply by touching and smelling them, which is invaluable in local markets. She also demonstrated the use of a traditional tool called the pushka, used since pre-Inca times to spin animal fibers into yarn, and explained how these threads are then turned into blankets, clothing, hats, and more. One particularly moving moment was when she proudly showed a textile made by her grandmother—an “alive” piece of heritage filled with symbols, each carrying its own meaning. What impressed me most was her demonstration of natural dyeing. Using only water, a white translucent alum stone, and cochineal, she showed how dozens of vibrant colors can be created.

A very nice hotel with a good atmosphere and kind staff. The room was clean and had all the things it promised. A big plus is the free activities provided by the hotel. We got to meet the alpaca Kiki and learn about fibers from Veronica / Kiki’s mom and also attended a ceviche cooking demonstration. The only downside is that the room isn’t very soundproof, so we were disturbed by guests getting home late/ waking up early.

Wonderful staff, beautiful courtyard, and amazing location. If you are considering staying here, then you probably should just do so.

On our last day the hotel was completely empty it was only me and my mom. The new management arrived at 6am EXTREMELY LOUD people were walking up and down the stairs on non stop smoking sage all over the hotel we couldn’t breathe, it was awful. I asked them if they could respect us and let us sleep but it was like talking to the wall. The new people that are running the hotel are extremely rude, they didn’t respect me and my mom. They were walking like elephants up and down. Didn’t let us rest at all. It’s being an awful experience. I DO NOT RECOMMEND THIS PROPERTY. If you want to ruin your trip book this hotel. I told the receptionist that 6am is not ok to wake people up on vacation. Not even my earplugs helped me to fall back asleep because they won’t respect you they won’t stop and they won’t respect you as a guest.

The staff is incredibly helpful. Great breakfast. Join the free food making lesson. Clean and safe. They have a pet baby alpaca Kiki in the courtyard. Definitely will return.

Comfortable and convenient location. Friendly and accommodating staff. Comfortable rooms. Great breakfasts with a good healthy selection. Reasonable price.

No hot water in the shower, blow dry

Very friendly and helpful staff

Very kind friendly staff. The special events advertised at the hotel were not available which was disappointing and not what we paid for. They need to have Do not disturb signs available for the rooms because our room was entered two times while we're were inside

Good service

Close to every thing San Pedro market , good complimentary breakfast, very friendly and accommodating staff , friendly alpaca called kiki and her weaving class. It made a pleasant stay.

Only two complaints was there was a large gap under the door so I was cold. And the lack of heat not helping my coldness. The shower is phenomenal hot water forever and amazing water pressure. A baby alpaca live at the hotel and she is my new best friend. Every employee there went above and beyond to help us. I would let any of them use me as a reference on their resume. Normally I would want to gate-keep a place this good.

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The hotel manager knew that I am in the ICU for acute respiratory failure. from Nov. 25-Dec-1, yet they did not cancel my reservation and charged me fully while was in ICU. They bought my belongings to the ICU but charged me for the stay anyway. They are cruel, inhuman, and a blot on humanity