Clean room. Friendly staff. Great location.

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.

Estacionamento é externo, fora do hotel, em caso de chuva você se mocha e hotel nao disponibiliza funcionario para ajuda com as malas.

Great hotel, simple but it has what you need and very quiet so very good 👍

Localização muito boa Perto de tudo e sem barulho ao mesmo tempo Ótimo Café da manhã

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.

Muy buen servicio

La piscina es bastante fría, por lo que prácticamente nadie la utiliza. Considero que este hotel corresponde más a una categoría de tres estrellas; no diría que llega a más que eso. La ubicación es buena, pero algunos procedimientos del personal relacionados con el manejo de los depósitos no me generaron confianza.

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.

Excellent!

La tranquilidad

Staff are nice, rooms are clean. Would recommend

Hotel molto comodo a due passi dalla zona pedonale. Da non sottovalutare la presenza di un parcheggio riservato e con guardia. L hotel é bellissimo nelle aree comuni, la nostra camera (standard) buona e con tutto l essenziale. Il personale é fantastico. Ci hanno aiutato in tutte le nostre richieste. Complimenti allo staff!!

Paolo at check in was kind, professional and helpful.

The place was great!

Le bar très bien ainsi que la restauration. dommage que notre chambre 301 était située juste en dessous de l extraction de la cuisine. un vrombissement de 6 h jusqu'à 22h 30. Impossible de se reposer après les excursions. C est dommage

Great location! Nice clean rooms; helpful, friendly staff.

Todo muy bien