Front desk stuff was rude. Do not have basic sense of customer service. Hotel booked with free airport shuttle. The hotel did not honour that and charged us extra. Room had mosquitoes. Not sure why there was hype about this hotel. According to the service, this is the worst hotel in Sylhet. Will never stay here again.

Typically as expected inline with similar 3* hotels in Sylhet Town. Room with double bed was fine clean and reasonable but no natural light as windows blocked by wall/adjacent building. Bathroom needs an upgrade as poor quality. Be sure to insist on room with town view. Dining facilities fine and staff helpful over generous buffet breakfast (included) Roof terrace/pool disappointing and urgently needs an upgrade to look smart and attractive. Housekeeping staff very helpful and courteous. Overall a fair price for a reasonable stay. Would consider a future stay here.

I had to write this review and give credit where it is due...Took over 100 pictures lol World class extraordinary experience. Hotel facilities: Exceptional deserves 5* the rooftop pool and views are the best in the city. Rooms were spacious and serviced everyday. The food was amazing! Restaurant and food: Wide selection of world cuisine that is delicious to the point we ate half our meals at the hotel at super low cost. The breakfast is pretty good too standard stuff but the dining menu is delicious. They also have a cafe that has all the hot and cold drinks you would order at Star Bucks! Staff and service: The best service I have ever had the pleasure of having. Excellent. They constantly went above and beyond for us like getting scales then weighing our luggage for us. Location: Centrally located 5-10 mins to anywhere in the city bang in the middle and on the road that takes you straight to the airport. All the staff were amazing: Special shout out to... Istiak Nahir, Manager Ripon Ahmed, Supervisor Saidul Islam, Swimming pool attendant Amir Ali, Garden Attendant

Good buffet. Nice pool comfy beds. Big pillows. 3 pin UK socket as standard. Considering what was available in the area it’s miles better than other places. Would recommend

They are not one in words and deeds. No tea starved , no hot water Cathleen served .not clean room ,not duration iron etc.