Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips

Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.

Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.

Great place to stay. Will highly recommend.

良いです。

Very happy with the front desk staff, they are very friendly and helpful

客房/酒店整潔

Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.

トイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。

总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。

酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。

I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.

Typical of the brand. Very high quality and reasonable price

床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店

The hotel was OK as a 5 star. But the location rid really inconvenient

i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.

Very comfortable. The hotel design are good and details are well taken care of.

酒店沒有房間提供冷氣，要開窗利用室外氣溫另房間氣溫下降。

Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.

We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.