Rating & Review Keseluruhan Shangri-La Bengaluru

Amazing stay, amazing service, food was fabulous, would definitely stay here again

Broadly it was great, rooms for and team. We were only let down by the fact there was a huge wedding event and that meant our second night was interrupted. We thought the manager could have made a better gesture after we complained but it was poor

We had a great experience

Parkash was so helpful . Thanks for helping us get a car in time

Restaurant

It was amazing. Clean, spacious room, amazing staff and service. The breakfast buffet was huge and delicious. I don’t recommend Saffron restaurant but other than that everything about this hotel was amazing. I’ll definitely be back with family.

Amazing staff, genuinely nice people who cared about the guest. Very high end, well designed hotel. Lovely room

Nice location although a bit dated now. We had to move rooms because of a bad smell but the staff were very accommodating and ensured we were comfortable after moving

We’ve stayed here before a few times and always had a suite however this time we just booked a horizon club room - no problem apart from the shower- seems crazy to have a walk in shower without a rain head shower head in the ceiling -this has a handheld shower which my husband had to hold above his head!!

Property is nice. I wasn’t offered of the Gold benefits I was entitled to despite having four rooms for five days each.

I expect higher standards at Shangri-La, decor in lobby old fashion, suite upgrade was required in order to access room early, room lovely however daily clean was poor and carpets not cleaned. Disappointed while waiting for suite access at 6am we were first refused breakfast until next day however after complaining I was given breakfast. In all my travels around the world I have never been refused use of facilities once arriving. Club access - food was average, drinks options were not great, I been to much better club lounges around the world.

I have stayed at several Shangrila properties but each one the experience is consistent wrt to hospitality, service and amenities

Awesome place to stay close to all locations in BLR

Horizon club was good. A good room makeup. Very food bedding. Power shortage including elevator stop several times everyday. Very dangerous hotel limo driver for airport pickup. Attitudes of staffs at cafe B and gym are quite bad. Meals at Saffron was too salty and mo change even after complaints for whole dinner course.

Experience is not so good and to some extent, I would say unexpected: 1) Interaction with front desk staff at midnight wasn't expected at this level of hotel. He needs serious grooming & especially on customer interaction & choice of words. 2) On next morning, I left at 9:30AM and around 4:30PM while crossing the hotel during my journey from South to North of the city, I thought of dropping few stuff. But surprisingly found that the room hasn't been serviced. I asked a carpet cleaner, who was then working just outside my room; he responded that I should have informed front desk while leaving. Understood that he is also another untrained member of the team. 3) Though hotel has 6 lifts in the lobby but most of the guests didn't respect the privacy of other members. Lifts were often too crowded and giving a feel of shopping mall or office lifts. Hotel could have deployed a person to manage the crowd. I finally decided to enter a lift with 2 other guests but then 3 more people accommodated themselves! No one had time for another 40-50 seconds. A lapse from hotel management. 4) I had to extend my stay for one more night. Though I completed my formalities in the morning before leaving the hotel at 7:15AM, my access key hadn't been updated. So, I had redo that at 8PM...at a gap of more than 12 hrs after being refused lift access. 5) In continuation of #4; my wifi hadn't been updated. Finally realised that my choice was wrong & decided not to bother any further. 6) Iron-board unsafe

Decorations are good. Food was good.

Thi is BY FAR the best hotel experience I have had in my many visits to Bengaluru and other cities in India. The front desk staff is EXCELLENT. The property is beautiful and very flexible for meetings and events. I had an event in the Saffron restaurant and the Service Staff and food was exceptional. I am so grateful for the extra care and kindness I received. Thanks you all for such a beautiful & stress free experience!

Sehr schönes Hotel mit einigen Annehmlichkeiten. Leider nicht ganz günstig.

We stayed 2 nights at the property with our 1 year old. From the moment we stepped out of the car we received near perfect service. The staff from the reception, restaurant to the club lounge were always attentive, accommodating to our needs an made sure we were comfortable at all times. The room was also clean and very comfortable, and the food was absolutely delicious. I want to make special mention of a few staff members that made our stay an especially happy one - Dharini from the front desk checked us in and suggested an upgrade to the club floor. She personally escorted us to the rooms so we can view them and choose and we ended up opting for the upgrade which we do not regret. She was always there to help us and even organized food for our child when we arrived. We were also served by Shikha at the Horizon Lounge who catered for our every need including providing kid friendly options during cocktail hour. Ravichandra from the housekeeping department also made sure our room was always comfortable and fully stocked. He even helped bring our bags down himself when he could have called for the porter - this is GOOD service! Very rarely do I write positive reviews but our stay at the hotel has convinced us to visit Bangalore just for the hotel. We will be sure to be back very soon. Thank you to your amazing staff!

Clean, modern facility in Bangalore