The room at this hotel was excellent spotlessly clean lovely and warm staff are absolutely charming

Lovely staff great area

The room was very clean and comfortable the staff very friendly.

We stayed overnight, the staff on reception was so welcoming. We are in the onsite restuarant which was fantastic. We did not have breakfast as we wished to go to the front (which was nearby) and take a stroll before our journey home, Would definitely recommend. Room was only basic room but had everything we needed, comfortable bed.

Good location for Pakefield. Good food and staff are welcoming and helpful.

Lovely big room. Quiet and very clean. Comfy bed. Lovely hot bath. Staff very helpful.

all good

Staff are wonderful, very polite and keen to help. Only slight moan is that our bedroom was on the cold side and the shower was luke warm with poor flow. Otherwise very clean, comfortable bed, well equipped room.

Parking easy, check in easy, however the room was freezing, no heating, we had to use a hir dryer to warm the room up, we left early because the room was soooo cold. Room and bathroom was dirty,

The room was nicely decorated. Room heating was impossible to operate, even the towel rails. Despite setting all radiator thermometers to maximum, the heating came on only for about 2 hours during my stay. All breakfast options were unhealthy other than porridge. The porridge was nice but came with no additions - no fruit, nuts etc., just a bowl of porridge It was not worth a full breakfast cost of approx. £9. Staff were friendly and professional.

Nowherein the adverton this hotel does it say that there are renovations going on. we were traveling around the country and we realised Felixstowe would be our next stop. So booked through Exspedia. We cheched in about 3 pm , realised there was a skip outside but thought nothing of it. We returnrd to the hotel to watch the Rugby world cup about 8pm. There was alot of noise coming from either above us in the loft or the roof to thr side. It sounded like ducting was being draged about and fitted together.After an hour i went down to reception, i asked when the building work would stop as it was very noisy in our room ( 216) There isnt any going on she said , i assured her there was and she said she would check and get back to me. 5 minuteslater my mobile rang and the same receptionistasked if i was Mr Jackson and when would i be checking in. I said i have and i have just spoken to you !! Oh she said it says here you have not checked in yet. Nothing about the building work , the noise carried on till exactly 10 pm . Reception did not ring back nothing was said in the morning ,so here i am . Room was obviouslynext on the list to be renovated. tired ,mould on the mastic around the bath. The room was small with a 3/4 size bed . Not in my opinion worth the £140 we paid for it . very disappointed

Shower drain partial block. Overspilled very quickly. No Air con, just a fan. Bar/bistro lady excellent. Food in bistro average Breakfast ok but not what you wiuld expect from Marco p White endorsed restaurant. Room good size and tidy - no flannel. Mutton dressed as lamb!

Really good hotel, stayed here as premier inn was fully booked this was better than premier inn and cheap would Definitely stay again

Room needs updating

Great location, a few minutes from the shops and pier / seafront. Clean, modern hotel with comfortable bed and great shower. Nice pub with beer garden and Marco Pierre White restaurant. Free parking

Nice clean and practical hotel, room was a decent standard, would use again although you do get noise from outside all night from likely the air conditioning units.

It was a hot day and I couldn't open the windows because thay were painted shut! The receptionist did, however, give us a fan. There was no lift. The ceiling had been poorly repaired/re decorated. The shower had no water pressure and probably needed de scaling. The curtains were very good a blocking out light. There was no outside traffic noise. Good selection of tea and coffee. Hot chocolate would've been good. More milk would've been better also. Overall for the area I don't think its worth the money.

Great service and a lovely room. Thank you very much.

Overall a lovely stay. Room would benefit from air conditioning though as was incredibly hot which made it difficult to sleep. Would however definitely recommend the hotel for a visit to Felixstowe.

Average at best to be fair