The staff are absolutely brilliant nothing was too much trouble. Our room was incredible ( We're in a four poster bed) The food was first class.

Lovely hotel in a historic building, with loads of character and great location for exploring Rye. Staff were very friendly and helpful. As it is an old building, the bedroom was cold, however we did have a mini electric radiator in our room plus an extra blanket which helped. The power of the shower was a bit like a trickle! I'm just glad I didn't have to wash my hair otherwise I'd still be there trying to rinse the soap out! :-D

Very friendly staff and excellent service

Nice hotel in a great location with parking, however it was very expensive for a very small room. It was hard for two people to get ready in there and it was cluttered. The shower had such low pressure and there were cracks in the bathroom walls. I expected more for nearly £200 a night!

100 percent

Great place to stay- but bathroom facilities were poor- no decent shower etc. But it’s still a great place to say!

Disappointed

Lovely old quaint room without ghosts. Service in the bar and restaurants, for dinner and breakfast, was superb

Fantastic hotel, food great, staff very helpful and friendly.

Lovely friendly staff, great food and an excellent Inn, loved the history.

Always wanted to stay here lovely old inn ,beautiful furniture and paintings our room was really lovely ,fab breakfast and staff couldn't do enough for us .Would go again

Poor evening meal menu

Super Gelegen, Parkmöglichkeiten vorhanden aber sehr knapp und eng alles. Personal war freundlich, Hotel grundsätzlich sauber.

Beautiful room, I bought this as an early Xmas present for my parents who loved the building, the history and location. The staff were brilliant and breakfast very good. Highly recommend

Dinner was amazing and breakfast was excellent.

Very old original building from an age gone by and the staff were excellent.

Amazing historic property.

Another lovely stay in this historic hotel. Great service and good food.

Have been to the mermaid a few times , always lovely, staff are always friendly and polite.

Fabulous location. Helpful staff. Very historic. Took dog who was allowed in room and terrace only. The lounges were empty and it would have been nice to access those. Breakfast was nice too.