Rating & Review Keseluruhan Hotel Viata

I hate to be this person but I have to be honest. My wife and I spent this Memorial weekend at Hotel Viata and we will not be returning. The check-in receptionist was great and curtious. The junior Robin suite was beautiful as expected. Where the problem begins is with the staff service. The tv remote did not work and we attempted to call for help several times and no one ever answered or returned our call. On Saturday we attempted to get some drinks at the bar inside the hotel, we were the only 2 people sitting on the bar. The bartender was so drunk he was slurring to the point I thought for a second he was speaking a different language. He never took our order and when his relief came in he never greeted us or acknowledged us for about 15 minutes and was slamming stuff around and cursing under his breath so we decided to leave. On the same day there was some kind of pool party going on majority of the day and when we finally had a chance to go into the pool along with other families with kids the place was absolutely trashed. There was empty bar cups, food, trash, and wet towels on almost every lounge bed. Seemed like nobody cared to bother cleaning up a bit after the pool party. There was also empty cups in the pool and eventually what convinced us to get out of the pool was a white blob of something floating in the water. There were other issues involved that I do not have room to type down. The hotel was beautiful but it was a complete disappointment.

Love this hotel and is my favorite spot for Austin trips. Has a luxurious Italian feel with upscale detail. Superb!

Staff was helpful! Kudos to Drew at the front desk! Very helpful and fast checking in reminding me of some freebies I was unaware of and handling a billing issue efficiently!

Place is absolutely beautiful and highly recommend. Menu could be a little more inclusive but I get the Italian theme. Beds are small and should not be considered doubles. Kinda difficult for two. Only negative was a bartender with some political views that were kind of annoying.

Used this trip as a gift for my girlfriend. She was delighted with the service at the spa and we loved relaxing in our suite.

Great views , beautiful hotel , peaceful and great restaurant, staff was great

Beautiful location and great staff. Room large and nice. Would definitely stay here again.

Front desk staff were very nice. Property is very clean. Room is very nice.

Top notch hotel facilities for business meetings or quiet couples getaway.

Awesome stay! Will return

Very nice hotel; liked the location, great hilltop location away from downtown yet everything very accessible. Easy self parking and nice outdoor pool.

Great stay! The room was clean and comfortable, and dog friendly

The staff was excellent. Isabella who worked at the front desk was amazing

The whole experience was great. It was my wife and I first time staying at Hotel Viata for our 15 year anniversary and we definitely will be going back. I only wish is that we had more time to enjoy the amenities they have at the hotel.

I took my mini-poodle for walk after dark next to a densely wooded area and when we took our first step down the steps to a path, coyotes started yelping. Only a few at first but the second step more and louder yelping and what sounded like 20 to 30 yards away now sounded like 10 - 15 yards. We took one more step and it sounded like 15-20 coyotes and they were just yards away and moving toward us. I immediately backed up and away and we were out of sight of the coyotes, the yelping subsided and after about 15 seconds, the yelpng stopped. I feared if I'd taken that 4th step, the coyotes would've attacked my dog and possibly me. Everyone I mentioned to what happened acknowledged the coyotes, but were hesitant to say anything else. Does an attack have to happen before anything is done to protect the guests at Hotel Viata?

I really like how the hotel is out from all the hustle and bustle. It sits on top of a hill top making it feel secluded and private

Or check in was perfect. She made every effort and was able to accommodate our room desires. We were thrilled!

I just spent the weekend at the Viata. The grounds were lovely, and our room was spacious with a beautiful view. We rented a cabana and sat by the pool all day on Sunday, which was very relaxing. We hosted a birthday dinner at Laurel one evening, and everyone loved the food. Our dinner guests had easy access to the restaurant and to parking - no stressful drive downtown or struggle to park. We will be back! I highly recommend!

Great

Great staff