The manager was very welcoming as ever. Staff nice. Room spotless, as was the rest of the hotel 😀

Staff were pleasant and friendly. Room was basic but clean. Shower was warm only, we had to boil a kettle to have a hot bath. Breakfast was OK. Fried eggs had been out over an hour and were a bit congealed. it would be better to ask people what time they will eat breakfast and cook to order. Hotel advertised as a spa hotel but spa not in use.

The room was clean, the staff courteous and very helpful.

The reception staff are so courteous and helpful. Nothing is too much trouble.

Staff were amazing

Great stay for the price. Super service and immaculate rooms.

Friendly and helpful staff, great buffet breakfast, nice warm room.

All round excellent, although tv signal weak

Great hotel for visiting customer in Diss. Leisure facilities were very run down/unavailable. However, I had a very friendly check-in, a wonderful room, and the absolute difference was Lee in the bar. He was super attentive, busy, personable (we could have talked for hours about cars) and went the extra mile to look after me. He's a credit to your hotel!

The only "issue" I had was the wood my burger was served on. It wasn't flat, it rocked around. Really annoying

Good hotel and great staff

Lovely staff - very friendly and very professional. Really appreciated the manager who called me when she was off shift to resolve a small issue. This hotel is great value for money.

I picked the property for location, value and EV charger. It didn’t disappoint on any of these. Room was a bit tired but for the price this was acceptable but great EV charger at a good price and good restaurant on site.

The checking in was brilliant, we arrived in the morning and they gave us our key early as we were not going to be needing our room until later as we were attending a wedding in a nearby village. Everything was as you would expect however the bed was not!! They had put a king size mattress on a double bed. Unbeknown to me I turned over while I was asleep and fell out hurting myself!! The mattress was not supported by anything under it and it was overlapping my side of the bed by about 9 inches. I'm sure this review must sound comical but I can assure you it certainly was anything but funny. I've just had a knee replacement and am not ready for anything else quite yet

Hotel was perfect for our needs. Needs a mirror above dressing table.

Room was a lot larger and more comfortable than expected from the reasonable price. Also pleasantly cool during a sweltering heatwave. Staff were lovely and helpful.

shower needs updating ! staff very friendly food good , coffee needs to be better , working for an italian company this is essential

Stayed for one night… TV didn’t work and bathroom was a bit dirty. Very tired room but staff were nice.

The food was very good as was the room. The shower overflowed in the drain which was not good.

Staff were very friendly and chatty and had gave us a list of local taxis prior to check in to be able to book Very busy road to get out from hotel