All excellent

Pool was closed and had been for many months but no notification given when booking, lift was out of order for the full week we were there and no signs of being fixed. Food was basic quality, but staff were great and room was clean.

Room was clean. Staff were very helpful. Breakfast was excellent. Didn’t use the bar. All round a very pleasant stay.

Great service and check in experience Felt very welcome and nothing was too much trouble

Helpful and friendly staff. Could do with a bit of an update (ripped sheet, dust and mould in the bathroom etc) but reasonable price and very good breakfast.

As an overnight stay, it was fine, a shame the pool was closed for refurbishment, and I was there with my 11 year old grandson, so that was a bit disappointing, as there is very little to do round and about, but the room was good, staff lovely, and food fine

For our 4 night stay everything was good. Our room was spacious clean and comfortable. We didn't eat in the hotel as we had catering at the FOCUS festival in Newark. The staff were cheerful and helpful. Our only gripe was that the lift was out of order for the whole 4 days, so we had a bit of a climb to the 2nd floor.

The staff here are great and are the redeeming feature of this hotel. I travel a lot, and the room here was in the top 3 of worst hotels I’ve ever stayed in. Super old, and not maintained well at all. Feels like the room they keep back for people who don’t book directly. The window was completely full of webs - reaching to open the window my hand went right through a web, and the sides were covered. I have photos. The floors were dirty, thick layers of dust over every piece of furniture. Very impractical also - the wall where the bed is has no power - and therefore no lights. Bathroom is incredibly mouldy and dark.

We only dealt with the receptionist and she was very polite and helpful. The hotel however was very dated. The rooms need completely modernising. There were big cobwebs. Extremely rusty plug hole on the sink. The lampshades on the wall lights were all wonky. We even laughed because we thought we were being pranked and they'd been put like that on purpose. Beds were clean and comfortable though. All in all it just needs modernising and the cleaners need to be more conscientious.

Staff: Welcoming, friendly, helpful, efficient and willing to go the extra mile. Executive Rooms 367 & 369: spotlessly clean and comfortable - good bed and choice of pillows but room a bit faded and dated - needs a bigger TV as distance from bed is too far for comfortable viewing. Lift out of action - not helpful - Best Western need to sort this pronto Spa & Pool: closed for refurb - needs sorting. Breakfast and Bar meals....good.

All good breakfast plentiful, staff friendly

Overall great stay. Very warm welcome. Really polite staff. Room was very spacious and clean. Self service breakfast was good with plenty of options. Bar area was good. Although there was a wedding on and I felt I didn't want to intrude. Next door there is a huge garden centre. And a hickory's restaurant. We Would Recomend.

Great hotel with friendly staff and a brand new gym. Plenty of parking space. Shame the swimming pool has was closed, especially during the heatwave. It would have been great if the had more choices for vegetarian food.

Great hotel and restaurant staff

the staff were amazing and the hotel took on a numbr of my requests and fulfilled them appropriately. The room was nice and location was good

Didn’t include that spa was out of order!!! Other then that it was great!

Lift out of order. Pool spa out of order. Room and bathroom very tired. Room layout was like something was missing. Bed uncomfortable. Only upside was free water and 2 packets of biscuits.

Nice place for a nice Good restaurant at walking distance

Room was clean but very dated with many signs of wear - rust on the shower and towel heater, mould around the silicon on the sink . Old fashioned alarm clock which was so bright and unable to turn off was annonying and had to be covered with a towel. The shared areas and outside also feel dated and showed main signs of wear. Staff were friendly and helpful and breakfast was Ok.

Great room. HUGE bed that I had to combat roll out of. The pool/gym facilities weren’t available and I didn’t know this before booking but everything else was perfect.