Staff were very nice .Couldn't do enough.Room spotless. Very enjoyable stay. Hotel fabulous

The room was clean, staff were helpful and friendly.

Great staff great room cumfey beds

Good sized room Great shower Great location

Great for the price...

Stayed a few times and the place is now looking rather tired. Hair in the bath and dusty bathroom.

Didnt have Breakfast

Totally lived up to the expectations As a LFC supporter it was heaven Room was great 5 minutes walk from the Cavern Quarter Brilliant stay WILL be going again

Good stay overall did not park or have any meals stayed for a concert good location staff all good room good bit of tlc required but a good stay

The hotel looks lovely in reception- however my room was very tired- and didn’t feel very welcoming. The bed was awful- the springs had gone. There was no way of putting the hot water on for the shower- it was warm enough but not as hot as I would have liked. The noise in the morning of doors slamming was horrendous. I also had a nightmare checking in as the lady in reception was adamant on photo I’d which I didn’t have - she was not willing to look at all my bookings , numerous cards to prove my identity - in the end I had to get my husband to take a picture of my passport and send it through to me!

We absolutely loved are stay at the shankly hotel,staff were friendly,very helpful but more importantly they communicated with you and they all smiled greeted you on arrival and when leaving the premises nothing was to much trouble to help,we highly recommend this hotel and will be returning again…

We chose this hotel as a treat and was given a themed room. The room itself needs touching up and it was slightly disappointing that the beds were 2 singles pushed together, the bed sheets didn’t fit it so the mattress underneath was exposed at the top. There were no lamps in the room so you had to have the main lights on all the time and the TV was positioned really awkwardly so only one of the beds could watch it. The floorboards seem to creak as we could hear multiple rooms moving about in the night. The cleaners start about 9am, so no chance of a lie in either. The bathroom was extremely tiny for the size of the room. It was ok for a bed for the night, but I probably would stay elsewhere next time.

Room was perfect for us as a group of ladies. Breakfast was well worth it, and Sue was amazing each morning to greet us and keep our coffee topped up. Xx

We were allocated an accessible room on the 3rd floor which was not requested but didn’t think it would be a problem. However the very tired and worn laminate flooring was seeping water through the joints , we originally thought this was the remnants of cleaning the room but it soon became clear it was stagnant water from the bathroom which became a no go area due to the smell and drain flies ! Whenever the bathroom above was used the sound of the gushing water in our room felt like it was upon us It was an extremely unpleasant stay which has all been highlighted to the management and we await a response

Very nice accommodating staff

This is a popular hotel for bachelorette parties because the rooms are huge and can accommodate many. I wish they were a little better about noise control past a certain time. Both nights rowdy guests woke us up because they were directly across from our room (2-3am). I should have researched a little better before booking this stay, we mainly stayed here because of its Liverpool football history. We came to Liverpool primarily to visit the stadium and check out the area hoping to return for a match. Would I stay here again, probably not. The huge jacuzzi tub was really nice to have though.

Friendly staff nothing too much trouble. We were on a hen weekend. Perfect for a celebration.

Room was great but wasnt expecting to have both a shower & jacuzzi. Did hear some noisy guests arrive back late but that isnt the hotels fault. Would go back as beds were comfy.

Rooms/beds spacious and comfortable. Unfortunately the advice to not worry about checking in at the airport with Ryanair…ended up rather costly!!

Staff were really helpful. We had an accessible room and it met all requirements other than the shower, we were unable to work out how to use it without creating an indoor paddling pool l