Rating & Review Keseluruhan MainStay Suites Odessa I-20

Nice bed and friendly staff. Highly recommend 👌

The hotel was beat up; carpets were dirty, floor needed to be swept and none of the anti bacterial soaps were full. The room was fine, loved the kitchenette but walls needed repainting and caulking. Who picked the bathroom tile, thought someone smeared brown dirt all over the shower before i realized. Curtains, both shower and window, were shredded and filthy. Room size was spacious and TV had great channels. The male attendant was kind and friendly. The female attendant was not friendly but on her way out for the day. She left us standing in the lobby for 10 minutes while the male attendant was assisting another guest. Think the hotel was mostly beat up by is guests and the staff was just done trying. The hotel has a lot of potential if it was in the right hands.

I made reservations through Expedia for one night June 3 while traveling. When I arrived at the hotel, I was told room was not available due to a leak in water pipe. I had to stay at a nearby hotel. I would not recommend this hotel.

Se veia que no lo limpiaron bien. La parte de la cocina estaba muy sucio y el respaldo de la cama estaba sucio y estaban marcados como unos manos alli. Y el marco de la cama tenia sustancia blanca a lo que ni quiero imaginar que era.

Was very clean!

The beds are hard but if you’re tired that don’t matter much.

Great

I laid the comforter to the 2nd bed flat on the ground and noticed huge pee stains. I immediately took the comforter off of the main bed I already slept in, and there were stains on that one as well. I was disgusted because you cannot see this with the window closed ad the room lighting is very dim. I only noticed when I opened the window. I informed the person working the desk and showed him the photos. I took other photos of the room to show how bad the overall room in general was. Torn curtains, pee stained covers, black in tub, tiles missing, etc. (See photos) I will never stay at another Main Stay. Disgusted for life. And they didn't even do anything to make it right. This was on a Saturday and it took till Thursday of the next week before a manager called me. She requested the photos but never called me back.

I loved our room. It lacked room service when we would leave for the day and come back to our room not being cleaned and having fresh towels. Could probably upgrade the variety of breakfast, but its just a suggestion

It was a long cross country trip, I was exhausted and got here in the middle of the night. It was such a relief at the end to reach a hotel where the employeeat the counter was efficient and courteous, its clean, the toom is comfortable and quit.

Loved it

The bed was hard. Hardly got any sleep

I will not stay at a Mainstay hotel ever again, based on my experience in Odessa, Texas. The bathroom was not working in the lobby. The floors were filthy in the room. There was no coffee. The towels and sheets were yellow and stained. The breakfast was awful. The waffle mix was separated and spoiled. The coffee in the breakfast area was practically hot water. I really couldn't believe this place had decent reviews.

Bath water just warm not hot. Breakfast was just poor. Hair dryer did not work. Room in need of repair.

Convenient to interstate but surrounding area is undeveloped and dusty when wind blows.

The front desk person was nice. The drapes in bedroom nasty look like water stains?? Walls need repairing. Outlets in room were not operable- couldn't put plug in sockets-NONE of them. The one near the bed worked for the lamp they had plugged in--that's it. Breakfast-nope. There were only bread cereal and yogurt type items. There was waffle mix but no eggs or meat??

No

To congested parking lots

Great place, breakfast was plain bad. There was only waffles and coffee but the rooms were great another down side is there is no pool.

Convenient to interstate