Room was immaculate and staff coupdnt have been more helpful.

Great as always

Unacceptable for £60. I expected to be able to sleep well at the very least. The place is out of date, staff attitude is no can do the "spa" comprises of two store cupboard sized rooms next to the weights in the gym. ( Not pool side but down the far end of the gym which you have to walk through) The sauna cupboard, fits 3 people, it stank of sickly sweat because it's used predominantly by local gym members, young 20+ men for sweating post work out. They walked in with out showering and in their gym shorts!...and the conversation was loud and crude. The changing rooms were public pool style with push button showers, no temperature control. This is a basic gym not a spa! So don't come here if your looking for an actual spa experience. My room smelt of cold cooking oil as it was above the kitchen. The curtains let in so much light at night and during the day that I could read the time on my watch with out needing to turn on a light at 2am. There was no sound proofing. I could hear the chefs coughing downstairs in the kitchens, banging metal trays, talking and listening to music at 9 p.m. and from 6:30 in the morning. I did not stay my second night but went to Day's Inn down the road for a comfortable clean quiet nights sleep and for £10 less. Staff are under trained and probably poorly supported so are not able / willing to assist or use initiative.

Lovely character and for a convenient break is fine. Pool you must b9ok swimming slots as only 6 persons allowed. Steam and sauna is located oitside pool area through gym due to layout thats a bit inconvenient. Female changing has no individual cubicles, showers are open for two persons with one wc, no family changing. Lockers provided and pool does have family and kids designated times. If your unsteady on your feet there are rooms at back of hotel but outlook can be bleak. Treatment rooms two but only one is quiet the other is smaller and can pick up pool noise.

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The room was good and the breakfast had a good choice.

Great stay as always. Had my room upgraded on arrival. Very pleased. Food was good.

Lovely staff, helpful and friendly. Will definitely go back again. Clean rooms...spotless actually.

We had a marvellous stay at this hotel. The staff were all friendly and helpful. The room was full of character, and the bed comfortable. We used the pool twice, with the booking system working well with the adults only session being honoured. We ate dinner in the restaurant - the food choice was great, and prices both for dinner and wine fair and reasonable. We will definitely stay here again when we next visit Somerset.

The hotel had fantastic views & the hotel had some nice character features but in certain areas it did need some modernisation.

Not for the elderly unless you get one of the ground floor rooms.

I would recommend the webbington hotel 100% the only thing I would say is you have to remember there is no lifts so if you have a disability book the ground floor if possible the staff are brilliant & will help you with anything you need they made my little dog so welcome the reception staff are friendly & polite one member of staff Gino could not do enough to help he is a great member of the staff there all in all the Webbington Spa is an ideal place to stay to relax or sight seeing the views are breathtaking

Stayed on a Saturday evening and arrived before check in time. A wedding was in progress and although we had been warned that might happen we felt as if the wedding had taken over the whole of the ground floor and there was no where really for us to sit for a drink without feeling we were gate crashing the wedding. When we checked in the staff were lovely. They explained all the facilities and booked a time for swimming for us and sorted a small issue with the room immediately. We booked a time for dinner in the restaurant for later in the evening. After we unpacked we had a wonderfully relaxing swim/ sauna/ steam. Again the staff were lovely, there were towels provided and the offer of more if we required. The health suite facilities were very clean and the gym was extensive. Dinner was good and the menu had lots of options. Our room was good, clean and spacious and as it was on the third floor and we heard nothing from the party downstairs and even though the hotel is very near the M5 we didn’t hear any traffic noise so we slept very well.

Internet slow

Lovely stay, delightful old building. Clean comfortable room Staff all welcoming and friendly. Came with a friend however just the type of place you could come on your own for a few days and feel comfortable in your own space.

The hotel is tired. Rooms dated. But facilities and staff were good parking easy. Views were great. Good value for money.

The room was so small and the walls were so Paperw thin I could hear everybody’s conversations everybody’s footprints even when they were went into the toilet

Clean room. The pool can be booked for swimming or family sessions, unusual setup but works well. Staff friendly and helpful. Stayed here several times but only this time did I realise the motorway was so close, as it was light when I was leaving. The soundproofing is very good in the hotel.

I’d like to start off by saying the staff here, especially the manager and receptionist are exceptional, I cannot fault them in anyway, they went above and beyond to look after me, they get five stars. The down side is the hotel is very dated, it doesn’t look like the pictures, the gym is tired, the rooms and bathrooms especially and I didn’t have a good experience with the food. The manager sorted that though. My original room also was very damp smelling, but that was also resolved and I was able to move rooms. Unfortunately for me this wasn’t the relaxing spa evening I envisioned as a stopping point to my destination. I wouldn’t recommend and I won’t stay again. Best Western need to invest in this property, it isn’t the staffs fault, you have a very good team here and is a credit to your business, but you need to put money into the property and bring it up to date.

Breakfast was fresh, staff were lovely and we enjoyed the pool.