Decent hotel but like a rabbit warren. Getting from reception to your room always involved stairs. The leisure is ok but you have to walk through the gym to the sauna and back through it soaking to the changing rooms

Very dated decor, doors not fitted correctly so the light shines through all the edges. Mobile signal horrendous

Very run down, old and creepy. Something out of a horror film! Rooms very dated - even the suites! Comfy bed however. Breakfast - nothing to rave about. Locks on the door broken, toilets not cleaned well, no air con. Ok for a stop over but I would not take my family here

Staff were good The room policy is a bit strange though as you can pay the same for a twin room or a deluxe twin room. And the staff couldn't explain why

Free upgrade, very friendly and professional reception and leisure staff. Clean, comfortable room.

From start to finish, all was good. Check-in, room and cleanliness. Getting to the hotel is not for the faint-hearted, especially from the M5, some very narrow roads to navigate.

The carpets need a good clean or replacing throughout the hotel.

The staff were friendly and helped us to have an enjoyable stay.

Room was very clean and was enormous ( in main building and up lots of stairs ). Problem with hot water solved within minutes . Staff generally courteous and efficient . Good to have use of the pool . Evening food was acceptable , not exceptional. Breakfast also average ( poor selection of bread; need to order fried eggs.)

It was both ok

Food in evening good

Nice refurbished old hotel with good parking. Check-in staff were excellent. The common areas were well maintained although in a few places paint was showing a little wear in the stairs to the courtyard rooms. The room was an old style room but well repurposed, everything was well cleaned. The bathroom was new and excellently maintained with everything working well and the water nice and hot. The spa, gym and pool were well equipped, although in an unusual configuration- steam room and sauna are through the gym not near the pool. You have to book for the pool, I think it is restricted to 4 people at a time, due to the size, but large enough for good exercise. The breakfast was nice with a good selection of hot and cold food. Definitely will stay here again.

Room was a little tired looking but what else do you need than a warm bed and hot shower. Food was good too

Friendly staff. Stay was good & no complaints

Great stopover. Disappointed that i could not add the night to my Best Western Loyalty Account.

Spotless room, very comfy and staff were so friendly! Pool was nice if a little cool, steam room and sauna sadly not open at the right t8me for us!

Room was clean and comfortable . Breakfast was a lovely spread and staff always greeted with a smile

lovely room, lovely staff, great pool. Good place to walk from

Staff were friendly and helpful, room was clean and tidy

Very friendly and price ok. Room a bit dated but clean and comfortable. Not very well sound proofed but all in all an ok stay.