Rating & Review Keseluruhan Sapphire Hotel Baku

i LIKE THIS HOTEL A LOT, i USULLY STAY THERE ALREADY FOR MORE THAN 8 YEARS, BUT HOW IT WAS BEFORE AND NOW TOTALY DIFFERENT A LOT OF THINGS BROKEN IN THE ROOM, CLEANING OUFULL,

部屋も綺麗、朝食もバリエーション豊富で美味しかったです。

The only thing which was good was the location. Apart from that everything was very bad. No telephone in the room, no room service, no tissue paper, no amenities , breakfast very poor. When we asked for for omelette , they said they have no more eggs. When we checked in, they put us in a dirty room with bad smell. We booked a deluxe room, and the room was standard, and small. We had to carry our suitcases to the room. No restaurant was open apart from the breakfast. Mini bar was poor and the drinks were warm. The coffee in the room was not replenished, and the spoons were in plastic. Bedsheets were not changed. It is definitely not a 5* hotel as mentioned. I would not even consider it as a 2* hotel. It was a very bad experience

الفندق لاباس فيه يمكنكم توسعه اللوبي لاتساع عدد اكثر من الزوار الغرفه لايوجد تكييف فيها ممكن انا اريد استخدم المكيف بالنسبه للافطار بامكانكم تقديمه بافضل من ذلك وكذلك اضافه خدمه للاحتفال بالغرفه احضار كعكه وشموع وورد لايه مناسبه سوا كانت عيد زواج او عيد ميلاد

Internet not working very slow speed and patchy. No chair next to office table. 30 degrees in room and despite a couple of calls no one ever came to the room to fix it, so had to leave the window open throughout the night. The curtains are see through, so as soon as the sun comes out you will be awake. On the positive side and this is why I raised my rating point by one, the breakfast waiter (seemed like a restaurant manager) managed to make a really good impression on me. He was very friendly, attentative and wanted to help. Wanting me to have a great time at breakfast.