The property is an old hotel with a history of being a Victorian spa. Parts of the hotel are run down, however the room was spacious and clean. Beautiful scenery.
We arrived a little early so our room was not ready - this was fine. The receptionist was rather officious and not particularly welcoming. We were asked to complete a hard copy form for our check-in details which was fine but we were not given a key to our room, so we could sit in the reception area (spacious and comfortable) in readiness to go to our room when ready. The receptionist never called us when the room was in fact ready. We were fortunate to ask a the desk to enquire about our room just as a large coach load of guests arrived. Had we not done so we would have had to wait until the coach load were checked in! The hotel was great but the check-in was not efficient or welcoming.