Rating & Review Keseluruhan Home2 Suites by Hilton Durham Chapel Hill

The staff is always helpful. The room the gym the pool and eating area was always very clean. The breakfast was amazing. We stayed there 18 days. We will never stay anywhere else in that area.

Love it

Property was good! Staff was slim but very friendly and accommodating. Enjoyed the stay!!

Filthy sofa bed, broken and full of stains. This is where my son is meant to sleep. Now he won’t. Staff wouldn’t change my room saying they are 100% booked while the hotel seems empty. A disgrace for the Hilton name and Expedia who sells this property

Plusses: room size and bed comfort Negatives: room cleanliness (layer of dust found on some furniture; long hair on one of the tables); lack of room service; antiquated entry door that needed force to close properly, lack of shower with glass instead of a shower curtain, extremely loud A/C)

The reception on Tuesday when we checked in, was very very helpful really appreciate her kindness

Great location. The hotel seemed new and was very clean. If you are a light sleeper know you can hear your upstairs neighbors walking. Would stay again!

A very clean and comfortable place.

This was the absolute worse stay I have ever had. So VERY Super Noisy! All the traffic outside the window, the neighbors beside the room and the room above were super loud starting at 6 am and ending around midnight all 5 nights I was there. I ended up leaving early just to get away from the noise. The breakfast was cold each morning.

Super friendly staff and clean room. Loved the updated amenities and the special "donut day" breakfast. My kids enjoyed the pool wanted to stay longer! Special touches like the welcome on the television were a cute touch!

Me and my son were in town for a basketball game and stayed a night here. The property was near a small shopping and dining space which was convenient if we’d wanted a quick bite before the game. Our room was clean and check-in and check-out was easy. We’d definitely stay here again.

On one occasion during my stay, an ambulance arrived at the hotel due to a reported medical emergency, possibly a heart attack. That evening, while I was using the hotel’s complimentary laundry facilities—a notable amenity—a night attendant, described as wearing glasses and having little hair, approached me. He questioned me aggressively about the incident, which I have no idea. His behavior was unprofessional, confrontational, and included shouting, which I found distressing. Upon checking out, I reported this issue to a coworker, who informed me that the attendant’s name was likely Mike. I urge the hotel management to address this staff member’s conduct to ensure a more respectful guest experience.

Layout of room

Room was spacious, staff were friendly and accommodating. Hotel was locating conveniently within walking distance to several restaurants and shopping centers. Great place to stay when touring UNC and Duke with your family. Its only a 20 minute ride to both.

Check in was quick and easy.

We like this area - we travel through a few times a year

not a great value for the money spent. noisy, some areas in poor repair. the room i tried to sleep in was noisy (road noise), noisy (hvac in obvious distress), and noisy (a loud, repetitive knocking sound from somewhere down the hall). the ‘breakfast’ is a complete disaster: nearly inedible, confusing arrangement, very limited seating, and the layout ensures you’ll be trampling other guests. there are better hotels with walkable food for less money a block or two away.

Overall good Wish to find a better breakfast

everything is fine except the horrible breakfast they provide in the morning

it was very noisy, both from people walking in the room above us, and the people in the next room, since the connecting door had an open space allowing for sound to come from the room to the point we could hear their voices even at normal speaking volume. Also, we stayed for 3 days but our room was never service, the maid said we weren’t on her list and the front desk said it is only serviced every other day. Very disappointed in a Hilton property.