Breakfast and dinner were delicious. Onsens were extremely relaxing. Stay was extremely friendly and helpful.

This was a true Japanese lodging experience. The staff was amazing. The hotel is a bit outdated but very clean. note there are no showers in the room (just toilet). Showers are shared in the onsen. Also for all of Hanoke, if you have mobility issues, please plan everything ahead of time. The staff at the hotel was super accommodating and went beyond making us feel hospitable and at home.

大変楽しかったです♪

Place is a little dated, but our stay is still comfortable, waking up to a nice, relaxing view of mountains on the horizon. Onsen needs a refresh, but adequate for now 2 hot pools. We had half board for our stay, breakfast were Japanese fare, pretty decent. Kaiseiki dinner on the second night was much better, than the first. Serviced by a elderly Japanese staff, on the second day, more attentive. So far the staffs in this Ryokan are mostly Nepalese, >80%? Level of service provided by the locals are more better. The local Japanese is more attentive. Rooms is decent, clean and spacious enough with heater- a/c. Futon were comfortable enough. The hand towels were pretty worn though, and hopefully they can change them.

Super clean room, very friendly service. Their hot spring is awesome! The hotel is located on the hill, with great view. Definitely want to come back!

スタッフさんも親切・丁寧でした。 お食事も美味しくいただきました♪ 温泉♨️凄く良い

clean room, lovely staff, excellent baths and meals

Room is big and very traditional Japanese style. The dinner and breakfast are superb!

Das Hotel ist gut ab Gora Bahnhof mit Standseilbahn und 5 bis 10 Minuten zu Fuss. Das Essen war ausgezeichnet. Das Personal war sehr freundlich. Tolle Auwahl bei den Bädern.

建物が古いのと階段が多かったり、本館への移動は少し面倒だが食事は美味しかったし、スタッフの方の対応も良かったし楽しい時間を過ごすことができた。 温泉は濁り湯で気持ち良いが古すぎるが故少し清潔感がないように見えてしまった。割と狭いのでもう少しゆっくり入れるお風呂だと良いなと思いました。

Wir waren das erst Mal in einem Ryokan und wussten nicht, was auf uns zukommen wird. Das Zimmer war sehr geräumig, mit eigener Toilette und Waschbecken. Die Duschen sind im Onsen-Bereich (Gemeinschaftsduschen). Die Betten werden täglich vom Personal hergerichtet. Man schläft auf einem Futon auf dem Boden, was zugegebenermaßen ziemlich hart ist. Eine Erfahrung war es aber wert. Der Onsen-Bereich ist sehr groß, mit Bädern im Innen- und Außenbereich. Das ist definitiv auch eine Erfahrung wert einmal in so einem heißen Thermalwasser zu sitzen und zu entspannen. Das Frühstück und Abendessen werden im Haupthaus serviert. Es sind jeweils Mahlzeiten mit vielen kleinen Gerichten, bei denen man meistens nicht weiß, was man isst. Darauf muss man sich einlassen können, ansonsten würden wir das Essen nicht empfehlen. Der Kellner ist super freundlich gewesen und hat uns auch gezeigt, wie und in welcher Reihenfolge man was isst. Insgesamt war es eine spannende und neue Erfahrung für uns. Einen Tipp für alle, die nach uns kommen: das Hotel bietet einen Shuttle-Service von Gora-Station aus an. Da Gora sehr am Hang liegt und wir uns mit unseren Koffern die 100 Höhenmeter zu Fuß hochgekämpft haben, würden wir empfehlen bei Ankunft am Bahnhof die Unterkunft anzurufen und nach dem Shuttle zu fragen. Per Cable-Car und Ropeway waren Hakone und der Lake Ashi super zu erreichen, beides und auch das Schiff auf dem See waren in den Hakone FreePass inkludiert.

Love the room and the balcony I was suprised we got. The dinner was wonderful too, something you would get at a nice restaurant. The staff were amazing and so helpful and truly kind.

This was a delightful stay for our family. The hotel checkin was a breeze, and the staff was so friendly and kind. They gave a very good overview of the stay, what to expect and where to find things. The meals were wonderful. Beautifully presented and tasty. We also had accommodations for Vegetarian and Vegan diners which made it an all inclusive experience for our group.

Friendly and attentive staff. The food was amazing! Honestly better than some of the premium hotels in Hakone.

Nice and traditional ryokan with onsen facilities in beutiful Gora. Short walking distance from the Gora cable car. Very nice and interesting Japanese dinner and breakfast included. Great experience to eat wearing our yukatas, available in our room.

Nice traditional Japanese dinner and breakfast. Room with traditional Japanese tatami for sleeping. Staff are very nice welcoming and friendly. They even offer us a ride when we checkout. We travel with 2 children and they been very accommodating to our needs. Facilities provided 24hrs access to men and women public hot spring bath tub. There are also a private bath hot spring tub just for individual family to use. Overall been very happy with our stay on this roykan.

Staff were very friendly and helpful. Would recommend staying here if you’re looking for a traditional Ryokan.

Die Unterkunft ist etwas in die Jahre gekommen, das Personal beim Essen ist sehr freundlich.

Unfortunately this was not a satisfactory property, especially by Japanese standards. One should think of it as a budget Ryokan option. On a positive note: the food--all Japanese style--was very good. But the building itself is in sore need of a big renovation and makeover. The carpets are horribly discoloured, presumably clean but they appear dirty. The walls in general need to be repainted. Doors need to be replaced. Many other details need looking after. The smell in the building is not very pleasant. The onsen was small and uninviting. Various mats on the floor didn't give one confidence that all was clean. Staff in general was friendly and accommodating, though some of the male responses to requests were a bit gruff.

Lovely remote location but physical place is a little dated in the interior. The staff was delightfully friendly. The food was plentiful but this was my first experience with it and not sure what i was eating most of the time, lots of unknowns so, i will reserve comment except that it was plentiful and beautifully presented.