The hotel’s climatization system was completely inoperable throughout my stay. As a direct result, during a period of extreme cold temperatures and continuous rain over two days, I was left without any form of heating. These conditions created unsafe and unhealthy lodging circumstances, which led to my developing a sinus infection. The situation was further aggravated by the presence of significant mold within the property, compounding the health risks.
Critically, the hotel failed to disclose these material deficiencies at the time of check-in, depriving me of the ability to make an informed decision or to seek alternative accommodations.
Compounding the matter, the hotel initially refused to process any refund through Hotels.com despite my attempts to do so. It was only after I escalated the issue directly with the hotel—copying the Consulate General of Spain in Miami—that they agreed to issue a partial refund of approximately 10%, an inadequate amount given the health impact, lack of disclosure, and substandard conditions experienced.
