They need grab bars in the shower... I had a fall with only a glass edge available to minimize my descent... which I avoided because I realised it would shatter. The combo of glass, tiles and slippery environment requires some sort of railing or grab bars. Everything else was ok but I wouldn't stay again because of this aspect. Thanks.

Really good all round... Much better than the Oaks in Sydney. Convenient parking ($45 p/night is a bit expensive) and very convenient to the CBD, Southbank and the Arts Centre. Very comfortable and well equipped with enough space for a long stay.

This is vey clean and they are kind.

This is very clean and they are kind.

Enjoyed the view from the 33rd floor, particularly sunrise and the hot air ballons floating by. The room was well equiped with separate bedroom, bathroom and good size kitchen/ living. Large fridge appreciated. Washer and dryer neatly concealed in bathroom. Very good value for a Southbank location in Melbourne.

Very friendly staff, close to train station and supermarket. And good food venues near by.

Enjoyed my weekend stay at the Oaks apartment. Great area as it’s easy to access the CBD and south wharf. Staff were helpful and made check in/out very quick

It was suitable for the length of stay, however the noise from the traffic passing outside was very audible. The owners of this hotel would do well to invest in windows that offer better sound proofing.

Rooms were what we needed for a one night stay. One of the bedrooms was so small the door wouldn’t open past the bed. The ensuite was so small the shower door had to open inwards. That was fun trying to close once you were in the shower. Shower soaps were good. It was handy to have a shower cap too. No restaurant onsite. Great location as was walking distance to the restaurants on Southgate.

Proximity to trains was great

Was exactly what we needed and expected for a 1 night stay to attend an event

Room is clean and tidy. Kitchen utensils could be improve as the pots and pans teflon coating was worn out and not safe to use. Housekeeping could do better with better training. Bin was clear out but not the waste left next to it. This happened twice.

Cleaning service will serve once a week not everyday.

Excellent location; comfy rooms/apartment; bathroom quite small

Great place to stay and very convenient

Very central. Quiet. Will definitely stay again.

Checked in around midnight on Sunday 18May and totally appreciated the efficient, attentive service of the young man on duty - particularly the help with the safe parking system. Rooms are comfortable, practical and clean - love having the washer/dryer. The central location suits our appointments. This is our second stay, and will be back.

Clean, well appointed.

Location is great. Walking distance to everything. Cleanliness and maintenance could be better. Room WiFi never worked but there was a general hotel WiFi I could use. Staff had made a point to highlight specific room WiFi on check in but then dismissed it when mine didn’t work. Carpet had quite a few large stains and again staff was not concerned when I reported it. Washer and dryer worked very well, which was quite convenient. Bed was comfortable but there is no air conditioning in the bedroom itself, just a wall mounted oscillating fan that was a far less desirable option. Might stay again if price was right but I imagine there are better options.

The staff were the best part. One of the women was basically psychic, able to come up with every solution and even anticipate my concerns and proactively provide her help. Her name was Sakshi I believe and she truly stole the show and made my trip. Thanj you!